Exam MS-700: Managing Microsoft Teams

The MS-700: Managing Microsoft Teams certification is designed for professionals who serve as Microsoft Teams Administrators. These individuals are responsible for planning, deploying, managing, and maintaining collaboration and communication solutions within an organization using Microsoft Teams.

Key Responsibilities

As a Teams Administrator, your core duties include configuring and overseeing the following components:

Teams and channels
Chat and collaboration features
Integrated applications
Meeting and event experiences
Voice and calling capabilities

Collaboration Across Functions

You will frequently coordinate with stakeholders and administrators from other domains to ensure seamless integration and functionality. These areas include:

Identity and access management
Licensing and subscriptions
Information lifecycle and records management
User training and adoption strategies
Security and compliance frameworks
Device configuration and policies
Network infrastructure

Prerequisite Knowledge

Candidates pursuing this certification should possess a solid understanding of how Microsoft Teams interacts with and integrates into the broader Microsoft 365 ecosystem, including its services and administrative tools.

Exam Details

The MS-700: Managing Microsoft Teams exam is an intermediate-level certification tailored for professionals in the Administrator role. Candidates are given 100 minutes to complete the exam, which is proctored and closed book, ensuring the integrity of the assessment process. The exam may include interactive components that test practical skills in addition to theoretical knowledge. It is available in multiple languages, including English, Japanese, Simplified Chinese, German, French, Spanish, and Brazilian Portuguese. To successfully earn the certification, candidates must achieve a minimum passing score of 700.

Course Outline

The exam covers the following topics:

Topic 1: Configuring and managing a Teams environment (40-45%)

1.1 Plan and configure network settings for Teams

Calculate network bandwidth capacity for Teams voice, video, meetings, and Events
Analyze network impact by using Network Planner (Microsoft Documentation: Use the Network planner for Microsoft Teams)
Specify network ports and protocols used by Teams
Assess network readiness and connectivity by using the Microsoft Teams Network Assessment Tool and Microsoft 365 network connectivity test tool

1.2 Manage security and compliance settings for Teams

Identify licensing requirements for security and compliance features
Specify security and compliance alert policies for Teams
Choose appropriate Teams administrator roles
Plan and configure threat policies in Microsoft Defender XDR
Specify retention policies (Microsoft Documentation: Create and configure retention policies)
Specify sensitivity labels and policies, including Teams meeting policies (Microsoft Documentation: Learn about sensitivity labels, Get started with sensitivity labels)
Specify Data Loss Prevention (DLP) policies (Microsoft Documentation: Learn about data loss prevention)
Specify conditional access for Teams (Microsoft Documentation: Conditional Access)
Specify information barrier (IB) policies (Microsoft Documentation: Get started with information barriers)
Identify appropriate use cases for communication compliance and insider risk management

1.3 Plan and implement governance for Teams

Identify licensing requirements for lifecycle management of teams
Identify where Teams stores content
Plan and manage update policies
Create and manage policy packages in Teams (Microsoft Documentation: Managing policy packages in Teams)
Plan and configure policy assignment for users and groups (Microsoft Documentation: Assign policies to users and groups)
Configure settings for Microsoft 365 groups creation (Microsoft Documentation: Manage who can create Microsoft 365 Groups)
Configure an expiration policy for Microsoft 365 groups (Microsoft Documentation: Microsoft 365 group expiration policy, Configure the expiration policy for Microsoft 365 groups)
Configure a naming policy for Microsoft 365 groups, including blocked words
Archive, delete, or unarchive one or more teams (Microsoft Documentation: Archive or delete a team in Microsoft Teams)
Restore or troubleshoot deletion of a Microsoft 365 group (Microsoft Documentation: Restore a deleted Microsoft 365 group)
Identify when to use Microsoft Entra Access reviews for Teams and Groups.
Perform operations for Teams by using PowerShell and Microsoft Graph

1.4 Configure and manage external collaboration

Identify licensing requirements for external collaboration
Configure SharePoint Online and OneDrive external sharing settings (Microsoft Documentation: Change the sharing settings for a site, Change the external sharing setting for a user’s OneDrive)
Configure External access in the Microsoft Teams admin center (Microsoft Documentation: Manage external meetings and chat in Microsoft Teams)
Configure external collaboration settings in Microsoft Entra ID for guest access
Configure guest access and sharing in the Microsoft Teams admin center, Microsoft 365 admin center, or Microsoft Entra admin center, or the SharePoint admin center (Microsoft Documentation: Guest users in Microsoft 365 admin center, Manage guest access in Microsoft 365 groups)
Control guest access to a specific team by using Microsoft Purview and Microsoft Entra ID
Remove guests from Teams, including from a team or a tenant
Configure shared channels for external access
Configure and manage B2B direct connect cross-tenant access settings in Microsoft Entra ID for shared channels
Configure a multitenant organization (MTO)

1.5 Manage Teams clients and devices

Identify licensing requirements for Teams Phone accounts and resource accounts
Identify licensing requirements for Teams devices
Manage configuration profiles for Teams devices (Microsoft Documentation: Manage devices in Teams)
Configure accounts and systems for Microsoft Teams Rooms (Microsoft Documentation: Create and configure resource accounts for rooms and shared Teams devices)
Manage device settings and firmware (Microsoft Documentation: Apply features and settings on your devices using device profiles in Microsoft Intune)
Manage Teams device tags (Microsoft Documentation: Manage Microsoft Teams device tags)
Provision and configure remote sign-in for new devices (Microsoft Documentation: Remote provisioning and sign in for Teams Android devices)
Plan and configure Teams for VDI

Topic 2: Managing teams, channels, chats, and apps (20-25%)

2.1 Create and manage teams

Plan for a Teams rollout by using Advisor for Teams
Create a team by using the Microsoft Teams admin center, Teams client, or the Teams PowerShell module, or Microsoft Graph
Create a team from an existing Microsoft 365 group, SharePoint site, or team
Create a team from a template (Microsoft Documentation: Create a custom team template in Microsoft Teams)
Create and manage Teams templates and template policies for teams (Microsoft Documentation: Manage team templates in the admin center)
Manage the membership and roles for a team
Manage a team in the Microsoft Teams admin center
Manage Teams environment settings
Configure privacy and sensitivity settings for Teams
Create and manage frontline teams and experiences

2.2 Manage channels and chats

Recommend channel types, including standard, private, and shared (Microsoft Documentation: Overview of teams and channels in Microsoft Teams)
Add, edit, and remove channels
Manage channel settings
Create and manage channel policies
Manage private and shared channel membership
Create and manage messaging policies

2.3 Manage apps for Teams

Manage Org-wide app settings in the Microsoft Teams admin center (Microsoft Documentation: Overview of app management and governance in Teams admin center)
Create and manage app permission policies (Microsoft Documentation: Use app permission policies to control user access to apps)
Manage permissions and consent for apps, including blocking apps (Microsoft Documentation: Configure how users consent to applications)
Recommend appropriate extensibility options, including apps, connectors, tabs, meetings, and messaging extensions (Microsoft Documentation: Message extensions, Understand your use cases, App manifest schema for Teams)
Manage purchasing of apps in the Teams app store (Microsoft Documentation: Purchase third-party Teams apps and manage subscriptions)
Customize the appearance of the Teams app store
Upload an app to Teams

Topic 3: Managing meetings and calling (15–20%)

3.1 Manage meetings and events

Recommend meeting types based on business requirements, including Virtual appointments, Webinars, Town halls, and meetings
Configure meeting settings, including for Microsoft 365 Copilot(Microsoft Documentation: Manage meeting settings in Microsoft Teams)
Create and manage meeting templates and template policies
Create and manage meeting policies (Microsoft Documentation: Manage meeting policies in Microsoft Teams)
Create and manage meeting customization policies
Create and manage event settings and policies
Configure and manage Teams webinars
Configure and manage Teams Town halls

3.2 Manage phone numbers and services for Teams Phone

Provision and manage phone numbers for users, services, and conferencing bridges
Assign, change, or remove a phone number for a user or a resource account (Microsoft Documentation: Assign, change, or remove a phone number for a user)
Manage voice settings and policies for users
Create and manage voicemail policies
Manage auto-attendants and call queues
Create and manage calling policies

Topic 4: Monitoring, reporting on, and troubleshooting Teams (15–20%)

4.1 Monitor and report on Teams

Monitor and report on voice and meeting quality (Microsoft Documentation: Improve call quality in Microsoft Teams)
Configure reporting labels
Configure alert rules
Report on Microsoft Teams usage, including teams activity, app usage, active users, per-meeting metrics, and storage usage (Microsoft Documentation: Microsoft Teams usage report)
Monitor and report on the creation and deletion of teams (Microsoft Documentation: Search the audit log for events in Microsoft Teams, Delete a team)
Monitor and report on guest access (Microsoft Documentation: Manage guest access with access reviews, Auditing and reporting a B2B collaboration user)
Monitor the Microsoft 365 network connectivity test tool
Manage feedback, including policies (Microsoft Documentation: Manage feedback policies)

4.2 Troubleshoot audio, video, and client issues

Collect client-side logs (Microsoft Documentation: Configure log files for monitoring and troubleshooting in Teams)
Clear the Teams client cache (Microsoft Documentation: Clear the Teams client cache)
Troubleshoot issues by using self-help diagnostics for Teams
Troubleshoot Team client installation and update issues
Troubleshoot sign-in issues to Teams
Troubleshoot Microsoft 365 Copilot and AI experiences in Teams
Troubleshoot issues with joining meetings and accessing features in meetings

Microsoft MS-700 Exam FAQs

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Exam Policies

Microsoft has implemented a standardized set of certification exam policies to ensure a fair, secure, and consistent testing experience for all candidates. These policies apply to exams taken either online or at authorized testing centers and are intended to preserve the credibility and integrity of the certification process.

Retake Policy

If a candidate does not pass the exam on the first attempt, they must wait a minimum of 24 hours before retaking it. This waiting period allows time to access the Microsoft Certification Dashboard and reschedule. For a second unsuccessful attempt and any following attempts up to the fifth, a mandatory waiting period of 14 days is enforced. Candidates are permitted a maximum of five attempts within a 12-month period, starting from the date of the initial exam.

Rescheduling and Cancellation Policy

Microsoft provides candidates with the option to modify their exam appointments. Rescheduling or canceling can be done without incurring a fee if completed at least six business days before the exam date. Changes made within five business days will incur a fee. If a candidate fails to cancel or reschedule at least 24 hours in advance or misses the exam, the full fee will be forfeited. Exceptions may be granted under certain circumstances, such as emergencies or accessibility needs, at Microsoft’s discretion.

Microsoft MS-700 Exam Study Guide

1. Understand the Exam Objectives

To succeed in the MS-700: Managing Microsoft Teams exam, it is essential to have a clear understanding of the exam objectives. The exam assesses your ability to configure, deploy, and manage Microsoft Teams in a Microsoft 365 environment. Key focus areas include managing Teams settings and policies, enabling collaboration through channels and chat, integrating apps and workflows, planning for governance and compliance, and supporting Teams devices and voice features. Familiarity with these core domains ensures you are well-prepared to address real-world scenarios and demonstrate the practical skills expected of a Teams Administrator. Reviewing the official exam skills outline provided by Microsoft can help guide your study plan and highlight the competencies you need to develop.

2. Use the Microsoft Official Learning Path

Leveraging the Microsoft Official Learning Path is a strategic way to prepare for the MS-700: Managing Microsoft Teams exam. These curated learning modules are designed by Microsoft to align closely with the exam objectives and cover all critical areas, including Teams administration, security and compliance, app integration, and voice and device management. The content is structured in a step-by-step format, making it easier to grasp complex concepts and apply them in practical scenarios. However, the modules are:

3. Join Study Groups

Participating in study groups can greatly enhance your preparation for the MS-700 exam. Engaging with peers allows you to discuss complex topics, share study resources, and gain different perspectives on real-world scenarios. These groups often offer collaborative problem-solving opportunities, which can help reinforce your understanding of Microsoft Teams administration. Whether through online forums, social media communities, or professional networks, study groups provide valuable support and motivation throughout your certification journey.

4. Take MS-700 Exam Practice Tests

Practice tests are an essential part of effective exam preparation. They help you familiarize yourself with the question format, assess your knowledge of key concepts, and identify areas that need further review. By simulating the actual exam environment, practice tests also help build your confidence and time management skills. Regularly taking these assessments ensures you’re well-prepared and able to approach the MS-700 exam with greater accuracy and efficiency.