1. What is the core objective of the Microsoft MB-240 exam and who is it designed for?
The MB-240 exam, “Microsoft Dynamics 365 Field Service Functional Consultant,” is designed to validate a candidate’s ability to implement solutions that manage resources and complete the field service lifecycle. It’s intended for functional consultants with expertise in Microsoft Dynamics 365 Customer Engagement and a strong understanding of field service principles, processes, and the role of the Field Service app within the Dynamics 365 suite.
2. What are the key skill areas assessed in the MB-240 exam?
The MB-240 exam measures your proficiency across several crucial areas, including configuring field service applications, managing work orders and customer assets, scheduling and dispatching work orders, managing the Field Service mobile app, managing inventory and purchasing with the built-in system, and implementing Microsoft Power Platform integrations.
3. Are there any official prerequisites to take the MB-240 exam?
While there are no strict official prerequisites, candidates are expected to have a basic understanding of field service principles, industry terminology, and the work order lifecycle. Furthermore, knowledge of how to configure and customize components of the Field Service application, including services, resources, incidents, inventory integration, and service agreements, is highly recommended.
4. What is the format and duration of the MB-240 exam?
The MB-240 exam typically consists of 40-60 multiple-choice and multi-response questions. Candidates are allotted 120 minutes to complete the exam. The passing score is generally 700 on a scale of 1-1000.
5. How does the MB-240 certification fit into the broader Microsoft Dynamics 365 certification path?
Passing the MB-240 exam earns you the “Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate” certification. This is a role-based associate-level certification, signifying your specialized expertise in implementing and managing Dynamics 365 Field Service solutions.
6. What resources are available to help candidates prepare for the MB-240 exam?
Microsoft offers a variety of preparation resources, including a detailed study guide linked from the official exam page, free self-paced learning paths on Microsoft Learn, and instructor-led training courses. Practice tests from authorized providers can also be valuable for simulating the exam experience.
7. How frequently are the MB-240 exam objectives updated, and where can I find the latest information?
Microsoft regularly reviews and updates its certification exams, including MB-240, to reflect the latest technology and industry best practices. The official exam page on Microsoft Learn and the associated study guide will always contain the most current information regarding skills measured and any recent changes. For example, the English language version of this exam was updated on March 19, 2025.
8. What is the policy for retaking the exam if I don’t pass on my first attempt?
Microsoft’s exam retake policy allows candidates to retake an exam after a certain waiting period. If you don’t pass the first attempt, you must wait at least 24 hours before retaking it. Subsequent retakes have longer waiting periods, and there’s a limit to how many times you can take the same exam within a 12-month period. Refer to the official Microsoft Certification exam policies for precise details.
9. Does the MB-240 certification expire, and if so, how can it be renewed?
Yes, role-based certifications like the “Dynamics 365 Field Service Functional Consultant Associate” typically expire after one year. However, Microsoft offers a free online renewal assessment available on Microsoft Learn. This assessment is open-book and focuses on recent changes to the technology. Passing it extends your certification for another year from its expiration date. You can take the renewal assessment as many times as needed within the six-month renewal window.
10. What is the significance of the MB-240 certification for a functional consultant’s career?
Earning the MB-240 certification demonstrates a validated skill set in implementing and optimizing Microsoft Dynamics 365 Field Service. This can enhance your professional credibility, improve marketability to potential employers, and potentially open doors to advanced career opportunities within the Dynamics 365 ecosystem.
