1. What is the Microsoft MO-400 Exam, and what does it validate?
The Microsoft MO-400 Exam (Microsoft Office Specialist: Outlook Associate (Office 2019)) validates a candidate’s fundamental proficiency in using Microsoft Outlook 2019. This includes the ability to customize the Outlook user interface, format message content, create and insert graphic elements, and effectively send and respond to emails and meeting requests. It signifies competency at an industry associate-level, demonstrating a strong understanding of Outlook’s core features for business use.
2. What are the recommended prerequisites or experience levels for MO-400 candidates?
While there are no strict prerequisites, candidates for the MO-400 exam are typically expected to have approximately 150 hours of instruction and hands-on experience with Microsoft Outlook 2019. This ensures they possess proven competency at an industry associate-level and are prepared to apply Outlook’s principal features independently in a professional environment.
3. What is the typical duration and structure of the MO-400 exam?
The MO-400 exam is a performance-based assessment, meaning you’ll interact directly with the Outlook 2019 application to complete tasks. The exam typically has a duration of 50 minutes. The number of questions can vary, but most Microsoft Certification exams generally contain between 40-60 questions, often including interactive components where you perform actions within Outlook.
4. What happens if I fail the exam on my first attempt? What is the retake policy?
If you do not pass the MO-400 exam on your first attempt, you must wait 24 hours before retaking it. For any subsequent attempts (up to a maximum of five within a 12-month period from your first attempt), a 14-day waiting period is imposed. Each retake attempt requires a new registration and payment of the exam fee, unless a voucher or discount is applicable.
5. How can I best prepare for the MO-400 exam? Are there official practice resources?
Microsoft recommends utilizing official learning materials, practice assessments, and exam prep videos to prepare. The “Exam MO-400 skills outline” on the Microsoft Learn platform provides a comprehensive list of topics covered. Additionally, considering an “Exam Replay” option can offer a second chance if needed. While official practice tests are available, hands-on experience with Outlook 2019 is crucial.
6. How and when will I receive my score report and certification after passing the MO-400 exam?
For most Microsoft Office exams, you will receive your score and pass/fail status immediately upon completion. Your detailed score report, showing performance across different skill areas, will typically be available in your Microsoft Learn profile within 24 hours. Your certification will also appear in your Learn profile, and you can view, use, and share certificates and badges from there.
7. Can I request accommodations if I have a disability or special needs for the exam?
Yes, Microsoft offers a range of accommodations for candidates with disabilities or other needs. These can include additional time, the use of assistive technology, or having another person present (e.g., a reader or scribe). Requests for accommodations should be submitted through Pearson VUE before scheduling your exam, as processing can take up to 10 business days.
8. What is the passing score for the MO-400 exam?
Microsoft Office Specialist (MOS) exam scores are reported on a scale of 1 to 1,000. While a specific numeric passing score is not universally stated as 700 like some technical exams, the actual score needed to pass depends on the specific exam and the knowledge and skills required to demonstrate competence. You will be informed of your pass/fail status immediately after the exam.
9. Is the MO-400 certification valid indefinitely, or does it expire?
Microsoft Office Specialist (MOS) certifications, including MO-400, generally do not expire. Unlike some role-based or specialty certifications which may require annual renewal, MOS certifications are typically a lifetime credential for the specific Office version they cover.
10. How can I register and schedule my exam?
You can register and schedule your exam through Certiport, the official exam provider for Microsoft Office Specialist exams, especially if you are a student or educator. It is strongly recommended to register for the exam using a personal Microsoft account (MSA) to ensure your exam records are securely linked to your profile and are not lost if you leave an organization.
