Business Etiquette Practice Exam

Business Etiquette Practice Exam

Business etiquette refers to the standards and expectations of interpersonal and professional behavior, as well as to common socially appropriate behaviors and a professional code of ethics. It simply comes down to using polite behavior.

Effective business etiquette helps a company maintain a positive image among all internal and external stakeholders. Business Etiquette has gained immense popularity across the globe, resulting in huge demand for certified professionals.

Why is Business Etiquette important?

Business etiquette is crucial because it develops a professional environment that values mutual respect and enhances communication, all of which contribute to a productive workplace. When people feel valued, their attitudes about their employment improve, which has a positive impact on their interactions with customers.

Business Etiquette certified professionals, executives and managers are in high demand in companies across the globe.

Who should take the Business Etiquette Exam?

• Managers, executives and senior executives
• High School Students
• College Students
• Business Professionals
• Job Seekers

Knowledge and Skills Required

Knowledge Required

• Importance and principles of business etiquette in professional success

• Workplace behavior, punctuality, and dress code standards

• Professional verbal, written, and non-verbal communication

• Email, phone, and virtual meeting etiquette

• Meeting preparation, participation, and follow-up protocols

• Presentation etiquette, including body language and Q&A handling

• Dining and table manners in business settings

• Networking etiquette, including introductions and exchanging business cards

• Cross-cultural awareness and respect for business customs globally

• Online professionalism and netiquette for digital platforms

• Ethical etiquette: confidentiality, diversity, and inclusion

Skills Required

• Strong interpersonal skills for building rapport and trust

• Effective verbal and non-verbal communication in different settings

• Professional networking and relationship management

• Cultural adaptability and sensitivity in global business contexts

• Confidence and professional conduct while avoiding arrogance

• Conflict resolution with calm and respectful behavior

• Time management and organizational discipline in meetings and tasks

• Clear and concise professional writing for emails and reports

• Public speaking and presentation delivery skills

• Professional use of digital communication tools and platforms

Exam Pre-requisite

There are no prerequisites for the Business Etiquette exam. Candidates who are well versed  in communications and etiquette can easily clear the exam.

Exam Format and Information

• Certification name – Certificate in Business Etiquette
• Exam duration – 60 minutes
• Exam type - Multiple Choice Questions
• Eligibility / pre-requisite - None
• Exam language - English
• Exam format - Online
• Passing score - 25
• Exam Fees  - INR 1199

Business Etiquette Certification Course Outline

The exam covers the following topics:

• Basics of Business Etiquette

  • Role of etiquette in professional success.

  • Principles of respect, courtesy, and effective communication.

  • Impact of etiquette on career growth and organizational reputation.

• First Impression Concept

  • Importance of grooming, dress code, and body language.

  • Making a positive impression in the first few seconds.

  • Professional greetings, handshakes, and self-introductions.

• Business Networking Process

  • Building and maintaining professional relationships.

  • Effective introductions, conversations, and follow-ups.

  • Exchanging business cards and attending networking events properly.

• Creating Confidence

  • Developing self-assurance in meetings and presentations.

  • Managing nervousness, posture, and tone of voice.

  • Balancing confidence with humility for credibility.

• Dining Etiquettes

  • Proper table manners during business lunches or dinners.

  • Correct use of cutlery, napkins, and seating arrangements.

  • Professional conversation during meals and avoiding mistakes.

• Personal Branding

  • Projecting a consistent and professional image.

  • Building credibility through appearance, communication, and behavior.

  • Managing online presence and social media professionally.

• Phone Call – Answering & Leaving Messages

  • Professional greetings, clarity, and tone while answering calls.

  • Proper way to transfer calls, hold calls, and take messages.

  • Leaving concise and professional voicemail messages.

• Mobile Phone Etiquettes

  • Appropriate phone use in meetings, offices, and social settings.

  • Avoiding distractions, loud ringtones, and casual texting.

  • Respecting privacy and professionalism in mobile conversations.

• Email Etiquettes

  • Writing clear, concise, and respectful emails.

  • Using proper subject lines, greetings, signatures, and formatting.

  • Correct use of CC, BCC, and attachments.

  • Avoiding slang, errors, and unprofessional tone.