Terms & Conditions

Terms and Conditions 

 

1. Introduction

By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions ("Terms"). Please read these Terms carefully before using our services.

 

2. Use of Our Services

a. Eligibility: You must be at least 13 years old to use our services. By using our website, you represent and warrant that you meet this age requirement.

b. Account Registration: To access certain features of our services, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

c. Account Security: You are responsible for maintaining the confidentiality of your account login information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

 

3. User Conduct You agree to use our services only for lawful purposes and in accordance with these Terms. You agree not to:

a. Violate any applicable laws or regulations;

b. Infringe the rights of any third party, including but not limited to intellectual property, privacy, and contractual rights;

c. Interfere with or disrupt the operation of our services;

d. Transmit any harmful or disruptive code, viruses, or other harmful content;

e. Use our services to transmit or post any unsolicited or unauthorized advertising or promotional materials.

 

4. Intellectual Property

All content, materials, and features available on our website, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, and software, are the property of Skilr.com or its licensors and are protected by applicable intellectual property laws.

 

5. Payment and Refunds

a. Fees: Some of our services may be offered for a fee. You agree to pay all applicable fees in connection with your use of the services.

b. Payment Terms: Payments for services are due at the time of purchase. We accept various forms of payment as indicated on our website.

c. Refund Policy: All fees paid for services are non-refundable, except as otherwise provided in our Refund Policy or required by applicable law.

 

6. Termination

We reserve the right to suspend or terminate your access to our services at any time, without notice or liability, for any reason, including but not limited to a breach of these Terms.

 

7. Disclaimers and Limitation of Liability

a. Disclaimers: Our services are provided on an "as-is" and "as-available" basis. We disclaim all warranties, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

b. Limitation of Liability: To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your use of or inability to use our services; (ii) any unauthorized access to or use of our servers and/or any personal information stored therein; (iii) any interruption or cessation of transmission to or from our services; or (iv) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our services by any third party.

 

8. Indemnification

You agree to indemnify, defend, and hold harmless Skilr.com, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your use of our services or your violation of these Terms.

 

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of State of New Delhi in the Republic of India, without regard to its conflict of law principles.

User expressly submits to the individual and exclusive jurisdiction and location of the courts in the  State of New Delhi in the Republic of India, for any Claim.

 

10. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on our website and updating the effective date. Your continued use of our services after such modifications constitutes your acceptance of the new Terms.

 

11. Contact Us

If you have any questions or concerns about these Terms or our services, please contact us at:

The Awesome Company

  • 711, Tower - 2, Pearls Omaxe Tower, Netaji Subhash Place, Delhi, 110034
  • Email ID: [email protected]
  • Phone Number: +91-11 4734 4723

 

By using our website and services, you agree to these Terms and Conditions. Thank you for choosing Skilr.com for your learning and certification needs.

Frequently Asked Questions (FAQ)

General Questions

1. What is Skilr?

Skilr is a platform that helps you prepare for professional certification exams through online practice tests and mock exams designed by experts.

2. Do I need to create an account to buy a course?

Yes, creating an account ensures that your test progress, results, and certificates are safely stored and easily accessible at any time.

3. How long do I get access to a course or test?

You get lifetime access unless mentioned otherwise. Once purchased, you can log in and attempt the tests anytime.

4. Can I try a test before I buy it?

Yes, all courses include a free sample test, so you can get a feel for the format and content before paying.

5. My payment went through, but I didn’t get access. What should I do?

Sometimes emails land in spam. Check your inbox and spam folder first. If access still is not available, drop us an email at [email protected], and we will fix it at the earliest.

6. Can I use Skilr on my phone or tablet?

Yes, the site is fully mobile-friendly. You can take tests, review answers, and check scores right from your phone.

Refund & Payment FAQs

7. Can I get a refund if I change my mind after purchase?

8. How do I request a refund?

You will be required to email [email protected] with your order details. If your request meets our policy, your refund will be processed within 5–7 working days.

9. What if I accidentally bought the wrong course?

You can contact us within 24 hours, and we will help switch you to the correct one or issue a refund.

10. My payment failed, but the amount was deducted. What now?

Most failed payments get auto-reversed by your bank in 3–5 business days. If not, share your transaction ID with us, and we will check with the gateway.

11. Do you charge any cancellation fees?

No. We don’t charge any hidden or cancellation fees. You will get a full refund if eligible.

12. How will I know when my refund is processed?

You will receive an email confirmation from us once your refund has been initiated. The credit usually reflects within a week.

Privacy & Account Security FAQs

13. What personal data do you collect?

We only collect essential information like your name, email, and payment details — to create your account and deliver your courses.

14. Do you store my card details?

No, Skilr never stores full card information. All transactions are handled by secure, compliant payment providers.

15. Who can see my personal data?
Only a small internal support team can view your details for troubleshooting and order verification. We don’t sell or share your data with third parties.

16. Is my progress and test data private?

Yes, your test results and progress are completely private and visible only to you when logged in.

17. What should I do if I forgot my password?

Click “Forgot Password” on the login page. You will get a reset link instantly via email.

Policy & Access FAQs

18. Can I share my account with someone else?

No, each account is meant for one user only. Sharing access may lead to suspension to keep the platform fair and secure.

19. How can I update my personal details?

Log in and go to My Profile to edit your name, email, or password anytime.

20. Do you comply with data protection laws?

Yes, we global data protection standards to keep user information secure.