About Business Operations
Operations undertaken in a business to generate value to the customer and provide the service or product for which customer is paying, is a business operation.
Business operation can be direct contributor in product or service creation in the company like production process or it could be supporting operation like inventory or purchase.
Organizations have assets in physical or intangible form which are utilized to generate product or service to end customer. Companies add value to the service or product by various operations which need to be managed to fulfil customer requirement in quality and quantity.
Operations management is an essential part of organizational structure to manage business operations in a company.

Why is Business Operations important?
Business operation management is essential for a company to survive and focus on its growth.
Operations management is important as it enables following
• Optimized inventory levels
• Meeting expectation of the customer in quantity and quality
• Better utilization of company’s resources
Who should take the Business Operations Exam?
• Managers and senior executives
• Business owners and Entrepreneurs
• Anyone engaged in supply chain management, capacity management, operations management
• Business consultants
Business Operations Exam Objectives
Business Operations exam checks your kills in managing business operations including supply chain, quality management and operations management.
Business Operations Exam Prerequisite
There are no prerequisite in Business Operations exam.
Business Operations Certification Course Outline
1. Organizational Operations Management
1.1 What is Operation Management
1.2 Operation Management Evolution
1.3 Key Functions of Operations Management
1.4 Organizational Types and Operation Management
1.5 Operations Strategy
2. Product and Service Management
2.1 The Product and Service Life Cycle
2.2 NPD, NSD and PSS
2.3 Managing the Mature Products or Services
3. Supply Chain Management
3.1 The Supply Chain
3.2 Supply Chain Management
3.3 Manufacturing Flow Management
3.4 Bullwhip Effect
3.5 Supply Chain Strategies and Models
3.6 Supply Chain Costs
3.7 Supply Chain Performance Measurement
3.8 Agile Supply Chain Management
4. Inventory Management
4.1 Types of Inventory
4.2 Types of Inventory Costs and Factors affecting Inventory
4.3 Inventory Management Models
4.4 Techniques of Inventory Control
4.5 Inventory Performance Measurement
4.6 Inventory Management Tools
5. Forecasting
5.1 Introduction to Forecasting
5.2 Forecasting Models
5.3 Weighted Moving Average
5.4 Causal Forecasting Models
5.5 Linear Regression Analysis
5.6 Multiple Regression Analysis
6. Capacity Management
6.1 Capacity Management Basics
6.2 Capacity Types
6.3 Capacity Planning
6.4 Measuring Capacity
6.5 Capacity Management Strategies
7. Operations Scheduling
7.1 Objectives and Functions of Operations Scheduling
7.2 Scheduling Basics
7.3 Production Planning and Control
7.4 Master Scheduling
7.5 Aggregate Planning and its Process
7.6 Aggregate Planning for Service Organizations
7.7 Operating Schedule
7.8 Sequencing Rules
7.9 Scheduling Manpower
7.10 Loading and Sequencing
8. Quality Management
8.1 Quality Basics
8.2 Product vs Service Quality
8.3 Quality Management
8.4 Cost of Quality
8.5 Quality Principles
8.6 Quality Management Methods
8.7 Base Lining
8.8 Benchmarking
8.9 Value Analysis (VA/NVA)
8.10 TQM
8.11 PDCA
8.12 Quality Function Deployment (QFD)
8.13 FMEA
8.14 Six Sigma
8.15 Lean
8.16 Cause-and-Effect Diagram
8.17 CPM/PERT Chart
8.18 Control Charts
8.19 Quality Standards
8.20 Quality Performance Measurement
Exam Format and Information
Certification name – Business Operations Certification
Exam duration – 60 minutes
Exam type - Multiple Choice Questions
Eligibility / pre-requisite - None
Exam language - English
Exam format - Online
Passing score - 25
Exam Fees - INR 1199
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The practice scenarios for Change Management were outstanding. It tests your ability to implement new systems while minimizing resistance and maintaining team productivity during transitions.
A great deep dive into process optimization and Lean methodologies. The questions on identifying bottlenecks and improving supply chain efficiency were very practical for operations managers.
I found the focus on financial literacy and budgeting very useful. It bridges the gap between daily task management and high-level strategic planning for organizational growth.
