CCNP Collaboration (300-810 CLICA) Practice Exam
The Cisco CCNP Collaboration (300-810 CLICA) exam validates your expertise in deploying, configuring, and managing Cisco collaboration solutions. Earning this certification demonstrates your ability to design, implement, and troubleshoot collaboration solutions for voice, video, and unified communications within an enterprise network.
Who Should Take This Exam?
This CCNP Collaboration certification is ideal for:
- Network Engineers: Specializing in collaboration technologies and seeking to advance their careers in unified communications.
- Collaboration Specialists: Expanding their knowledge and expertise in deploying and managing Cisco collaboration solutions.
- IT Professionals: Aspiring to design, implement, and manage complex collaboration environments for voice, video, and data integration.
Prerequisites
While there are no formal prerequisites for taking the exam, it's highly recommended that you have:
- Strong foundation in Cisco networking concepts (Routing, Switching, and basic Security)
- Prior experience with Cisco collaboration technologies (Cisco Unified Communications Manager (CUCM), Cisco Unity Connection/Express, etc.)
- CCNA Collaboration certification or equivalent knowledge
Roles and Responsibilities
With a CCNP Collaboration certification, you might be qualified for roles such as:
- Collaboration Engineer: Designing, deploying, and managing complex collaboration solutions.
- Unified Communications Specialist: Implementing and troubleshooting voice, video, and data integration within an enterprise network.
- Network Convergence Specialist: Integrating collaboration technologies with existing network infrastructure.
- Technical Support Specialist (Collaboration Focus): Providing advanced technical support for Cisco collaboration solutions.
Course outline
1.0 Single Sign-On (SSO) for Collaboration Applications
1.1 Describe these types of SSO as they relate to Collaboration
- 1.1.a Integrated Windows AD
- 1.1.b Kerberos
- 1.1.c Two-factor authentication (2FA)
- 1.1.d Third-party IdP
1.2 Describe the SAML SSO login process flow in the context of Cisco Collaboration solutions
1.3 Describe these components of SAML 2.0 and later
- 1.3.a Assertion
- 1.3.b Protocol
- 1.3.c Binding
- 1.3.d Profiles
1.4 Describe SAML SSO configuration
1.5 Describe OAuth 2.0
2.0 Cisco Unified IM and Presence and Cloud Messaging
2.1 Configure Cisco Unified IM and Presence on-premises
- 2.1.a High availability
- 2.1.b Calendar integration
- 2.1.c Apple Push Notification Service
- 2.1.d Persistent chat
- 2.1.e Federation configuration (XMPP and SIP)
- 2.1.f Centralized Cisco Unified IM and Presence
- 2.1.g Hybrid Message Service
2.2 Troubleshoot Cisco Unified IM and Presence on-premises
- 2.2.a XMPP
- 2.2.b High availability
- 2.2.c Calendar integration
- 2.2.d Apple Push Notification Service
- 2.2.e Persistent chat
- 2.2.f Federation configuration (XMPP and SIP)
- 2.2.g Message Archiver Service
- 2.2.h Third-party compliance server integration
3.0 Cisco Unity Connection
3.1 Configure these in Cisco Unity Connection
- 3.1.a Call handlers
- 3.1.b Voicemail transfers and greetings
- 3.1.c Routing rules
- 3.1.d Distribution lists
- 3.1.e LDAP integration
3.2 Troubleshoot these in Cisco Unity Connection
- 3.2.a Call handlers
- 3.2.b Voicemail transfers and greetings
- 3.2.c Auto Attendant
- 3.2.d Routing rules
- 3.2.e MWI
3.3 Implement toll fraud prevention
3.4 Troubleshoot Cisco Unity Connection integration options with Cisco UCM
3.5 Describe digital networking in multicluster deployments in Cisco Unity Connection
4.0 Application Clients
4.1 Configure DNS for service discovery
4.2 Troubleshoot service discovery
4.3 Troubleshoot Cisco Jabber and Webex App phone control
4.4 Troubleshoot Cisco Jabber and Webex App voicemail integration
4.5 Troubleshoot certificate validation
4.6 Describe the Cisco Unified Attendant Console Advanced integration
4.7 Troubleshoot Webex App functions
- 4.7.a Login process
- 4.7.b Call signaling
- 4.7.c Voice/video quality
- 4.7.d Voicemail
- 4.7.e Proximity