The CIS-Customer Service Management (CIS-CSM) certification is offered by ServiceNow® and validates your expertise in implementing and configuring the ServiceNow Customer Service Management (CSM) application. It equips you with the knowledge and skills to optimize customer service operations within organizations leveraging the ServiceNow platform.
Who should consider the CIS-CSM Certification?
This certification is ideal for individuals seeking to:
Launch or advance their careers in IT service management, customer service, or related fields, specifically within the ServiceNow ecosystem.
Demonstrate their proficiency in implementing and configuring ServiceNow CSM for improved customer service delivery.
Gain a foundational understanding of key ServiceNow CSM functionalities and best practices.
Support organizations in streamlining customer service processes and enhancing customer satisfaction through the ServiceNow platform.
Key Roles and Responsibilities:
Individuals with the CIS-CSM certification may be involved in various tasks, including:
Configuring and managing ServiceNow CSM features like incident, problem, change, and service request management.
Creating and customizing workflows to automate customer service processes.
Integrating ServiceNow CSM with other relevant applications to ensure seamless data flow and information sharing.
Developing and maintaining knowledge bases to empower self-service capabilities for customers.
Reporting and analyzing customer service data to identify trends and areas for improvement.
Supporting and training end-users on utilizing ServiceNow CSM effectively.
Exam Details:
Exam Name: CIS-Customer Service Management (CIS-CSM)