CIS‑HR Practice Exam
The CIS-HR Exam validates that a candidate possesses the necessary skills and knowledge to contribute effectively to the setup, execution, and maintenance of the ServiceNow Human Resources suite of applications.
Who should take the exam?
Individuals should have the requisite skills and knowledge to actively engage in configuring, implementing, and maintaining the ServiceNow Human Resources suite of applications.
Recommended Experience for the Exam:
- Having practical familiarity with Human Resources procedures and a basic understanding of IT Service Request workflows can be advantageous.
- Field experience of three to six months in ServiceNow deployment projects or the maintenance of ServiceNow instances is beneficial.
- Engagement in at least one ServiceNow HR deployment project is encouraged.
- Possessing a general grasp of HR industry terminology, acronyms, and initialisms is advisable.
- Specific HR Applications
- HR Case Management
- Lifecycle Events
- Journey Designer
- HR Integrations
- HR Administration
- HR Dashboards & Reports
- For each HR application, understanding the following is essential:
- The foundational application functionality, features, tables, and roles installed with each application.
- The basic and advanced operations performed by HR users and the system.
- The system architecture and its security protocols.
- The key tables utilized in the application and their interrelations.
- The roles and default Access Controls.
- The integration capabilities.
- Selecting appropriate features and functions to align with business requirements.
- Implementation strategies that uphold upgradability, scalability, and maintainability while meeting requirements.
Exam Details
- Exam Name: ServiceNow Certified Implementation Specialist - Human Resources
- Number of Questions: 60
- Language: English
Course Outline
The exam covers the following topics:
Topic 1: Describing and using the ServiceNow HR System Architecture 30%
- Plugins
- HR Table Structure
- Application Scoping
Topic 2: Configuring and Implementing ServiceNow Core HR Applications and Employee Center 30%
- Users, Groups, Skills, and Roles
- Assignment Rules
- HR Service, HR Catalog Items, and Record Producers
- Employee Center Branding
Topic 3: Configuring and Implementing HR Journeys 20%
- Describe the basic structure of a Lifecycle Event and a Journey
- Explain how to configure a Lifecycle Event and Journey; including Activity sets, trigger conditions, activities, audience, and activity field mappings
Topic 4: Describing and Using Platform, Role, and Contextual Security 20%
- Describe how Platform, role, and contextual security are used in ServiceNow
- Understand how the Delegated Developer role works
- Understand how to configure security options to protect HR data