Communication Fundamentals Online Course
This course begins with the basics and gradually builds toward more advanced communication strategies. You'll start by mastering the often-overlooked skill of active listening, exploring why it matters and learning practical techniques to improve it. You’ll also develop the ability to interpret both verbal and non-verbal cues, use effective eye contact, and adjust your communication style to fit different audiences and scenarios.
As you move forward, the focus shifts to written communication, where you'll learn to distinguish between formal and informal writing styles. The course provides clear guidance on using appropriate grammar, vocabulary, and tone based on context, helping you communicate more effectively in emails, reports, and other written formats.
By the end of this course, you’ll have a well-rounded toolkit for communicating clearly, confidently, and professionally across all mediums.
Who is this Course for?
Ideal for managers, team leaders, and professionals looking to sharpen their communication skills. While no prior experience is required, a general understanding of workplace interactions will be beneficial.
Course Curriculum
- Active Listening - How to Really Do It
- Advanced Communication Skills - Big Picture Vs Detailed Thinking
- Advanced Communication Skills - Internal & External References
- Advanced Communication Skills - Understanding Pain & Pleasure
- Are You Using Negative Language Patterns?
- Communication & Influence
- Communication Technique - Pause, Think, Act
- Creating Clear Communications
- How Managers Empower Their Staff Through Open Questions
- How Managers Say No Without Crushing Morale
- How To Ask for Help In The Right Way
- How To Plan Out an Effective Communication
- Influencing Skills
- The ABCs of Effective Communication
- Tips for Improving Active Listening
- Understanding People - Do You Match or Mismatch?
- Understanding People - External Vs Internal Reference
- Understanding People - How We are Convinced By Something
- Understanding People - Move Towards Vs Move Away
- Understanding People - Where is Your Attention?
- Which Communication Style Do You Use?
- Why Having Difficult Conversations Can Be Beneficial
- Listening
- Types of Communication
- The Art of Listening - Part 1
- The Art of Listening - Part 2
- Written Communication - Informal
- Written Communication - Purpose & Choice Of Style
- Written Communication - Formal Vs Informal
- Reading Styles - Skimming