Conflict Resolution Online Course

Conflict Resolution Online Course

This course equips you with the skills to manage workplace conflict effectively. You’ll start by identifying and addressing blame culture, learning how to foster accountability and a positive team environment. The course then covers key conflict management skills, including communication strategies and emotional intelligence, to handle disputes constructively without harming relationships. Finally, you’ll explore the Thomas-Kilmann model and its five conflict resolution strategies, applying them through real-world examples. By the end, you’ll be able to resolve conflicts efficiently and maintain a collaborative, respectful workplace.

Who should take this course?

This course is ideal for managers, team leaders, HR professionals, and employees who want to develop effective strategies for resolving workplace conflicts. It’s also suitable for anyone looking to improve communication, collaboration, and problem-solving skills in professional or personal settings.

What you will learn

• Identify Blame Culture
• Develop Conflict-Handling Skills
• Apply Resolution Techniques
• Utilize the Thomas-Kilmann Model
• Navigate Complex Disputes
• Foster Collaborative Environments

Course Outline

Managing Conflict

• Identifying & Dealing With A Blame Culture
• Key Skills Required When Handling Conflict
• Resolving Conflict Situations - Part 1
• Resolving Conflict Situations - Part 2
• The 5 Options Of Conflict Resolution
• What Is Conflict At Work?