Customer Engagement Practice Exam

Customer Engagement

About Customer Engagement

Customer engagement is the process through which a business establishes a relationship with its clientele to promote brand recognition and loyalty. Marketing campaigns, newly developed material for websites that are uploaded there, and outreach through social media, mobile, and wearable devices, among other strategies, can all be used to achieve this.

Customer Engagement has gained immense popularity across the globe resulting in huge demand for certified professionals.

Why is Customer Engagement important?

Enhanced advantages of customer engagement

• Improves relationships with customers.
• Increases customer retention and loyalty.
• Discover Up-Sell Possibilities.
• Streamline the buying process.
• Determine Who Your Ideal Clients Are.
• Produce Fantastic Content.
• Create a customer-centered strategy.

Customer Engagement certified professionals, executives and managers are in high demand in companies across the globe.

Who should take the Customer Engagement Exam?

• Customer service professionals
• People in Project, R&D, and IT
• Technical and sourcing staff
• Leaders
• Social media professionals

Knowledge and Skills required for the Customer Engagement

Critical thinking and communication skills helps candidate to gain quick success for career in customer engagement.

Customer Engagement Practice Exam Objectives

Customer Engagement exam focuses on assessing your skills and knowledge in customer relationship  and engagement.

Customer Engagement Practice Exam Pre-requisite

There are no prerequisites for the Customer Engagement exam. Candidates who are well versed  in customer relationship  and engagement can easily clear the exam.
 

Customer Engagement Certification Course Outline

1. Benchmarking role plays
2. Rapport Building
3. Understanding customer needs
4. Communication skills
5. Structuring customer meetings

Exam Format and Information
Certification name – Certificate in Customer Engagement
Exam duration – 60 minutes
Exam type - Multiple Choice Questions
Eligibility / pre-requisite - None
Exam language - English
Exam format - Online
Passing score - 25
Exam Fees  - INR 1199