Dispute Management Practice Exam

About Dispute Management
Dispute resolution or dispute settlement is the process of resolving disputes between parties. The term dispute resolution is sometimes used interchangeably with conflict resolution, although conflicts are generally more deep-rooted and lengthy than disputes. Dispute resolution techniques assist the resolution of antagonisms between parties that can include citizens, corporations, and governments.

Methods of dispute resolution include:
•    lawsuits (litigation)(judicial)
•    arbitration
•    collaborative law
•    mediation
•    conciliation
•    negotiation
•    facilitation
•    avoidance

Basic types of dispute resolution are
•    Mediation - Rather than imposing a solution, a professional mediator works with the conflicting sides to explore the interests underlying their positions. Working with parties together and sometimes separately, mediators can try to help them hammer out a resolution that is sustainable, voluntary, and nonbinding.
•    Arbitration - The arbitrator listens as each side argues its case and presents relevant evidence, then renders a binding decision. The disputants can negotiate virtually any aspect of the arbitration process, including whether lawyers will be present at the time and which standards of evidence will be used.
•    Litigation - The most familiar type of dispute resolution, civil litigation typically involves a defendant facing off against a plaintiff before either a judge or a judge and jury.

Dispute Management has gained immense popularity across the globe resulting in huge demand for certified professionals.

Why is Dispute Management important?
Dispute resolution processes have several advantages. For instance, many dispute resolution processes are cheaper and faster than the traditional legal process. Certain processes can provide the parties involved with greater participation in reaching a solution, as well as more control over the outcome of the dispute. In addition, dispute resolution processes are less formal and have more flexible rules than the trial court.

Certified Dispute Management professionals, executives and managers are in high demand in companies across the globe.

Important Concepts for Dispute Management Practice Exam

• Grievance Handling
• Industrial Disputes
• Negotiation Skills
• Conflict Management
• Alternative Dispute Resolution (ADR)
• International Commercial Arbitration
  
  

Who should take the Dispute Management Exam?
•    Legal professionals
•    Business owners or Entrepreneurs
•    Anyone who wants to assess their skills
•    Legal or contract managers and senior executives
•    Legal consultants
•    Professionals working in outsourced companies responsible for dispute resolution or legal services or contract management
•    Anyone interested in the dispute resolution
•    Students

Dispute Management Practice Exam Objectives

Dispute Management exam focuses on assessing your skills and knowledge in managing disputes.

Dispute Management Practice Exam Pre-requisite

There are no prerequisites for the Dispute Management exam. Candidate should be well versed  in managing disputes to clear the exam.

Dispute Management Certification Course Outline

1. Grievance Handling
1.1 Introduction
1.2 Dissatisfaction, Complaint and Grievance
1.3 Grievance Forms, Causes and Effects
1.4 Grievance Handling Procedure

2. Industrial Disputes
2.1 What are Industrial Disputes
2.2 Industrial Disputes Resolution Mechanism (the Industrial Court, the Industrial Relations Department, the Labor Department.)
2.3 The Industrial Disputes Act, 1947
2.4 The Industrial Disputes (Central) Rules,1957
2.5 The Industrial Employment (Standing Orders) Rules
2.6 The Trade Unions Act
2.7 Privatization and Disinvestment
2.8 Positive Employee Relations

3. Conflict and Negotiation Skills
3.1 Overview of Conflict
3.2 Types of Conflict
3.3 Causes of Conflict
3.4 Conflict Management Technique
3.5 Negotiation and Conflict
3.6 Negotiation Basics
3.7 Preparing for the Negotiation Process
3.8 The Seven Basic Steps in Negotiation
3.9 Best Alternative to a Negotiated Agreement (BATNA)
3.10 Tactics for Negotiation Process

4. ADR
4.1 Alternative Dispute Resolution (ADR) methods
4.2 Legal Framework of Domestic Arbitration
4.3 International Commercial Arbitration

Exam Format and Information
Certification name – Dispute Management Certification
Exam duration – 60 minutes
Exam type - Multiple Choice Questions
Eligibility / pre-requisite - None
Exam language - English
Exam format - Online
Passing score - 25
Exam Fees  - INR 1199