Effective Communication Online Course

Effective Communication Online Course

This course helps you master the skill of handling difficult conversations with confidence and clarity. You’ll learn to stay assertive, deliver bad news effectively, and manage challenging individuals while maintaining positive relationships. Through a structured four-step process, preparation strategies, and real-world examples, the course equips you with practical techniques to turn tough interactions into productive outcomes—an essential skill for leaders and professionals alike.

Who should take this course?

This course is designed for professionals, team leaders, managers, and students who want to improve their interpersonal and workplace communication skills. It’s also ideal for anyone looking to boost confidence, express ideas clearly, and build stronger personal and professional relationships.

What you will learn

• Develop confidence in handling difficult conversations
• Communicate effectively with underperforming staff
• Close conversations in a way that maintains relationships
• Deliver bad news with empathy and clarity
• Handle difficult people with a structured approach
• Prepare thoroughly for challenging conversations

Course Outline

Handling Difficult Conversations

• How To Assertively Deal With Aggression
• How To Close A Difficult Conversation
• How To Give Bad News In The Right Way
• How To Handle Difficult People
• How To Have Difficult Conversations With Poor Performers
• How To Hold A Difficult Conversation
• Preparing For A Difficult Conversation
• Why Having Difficult Conversations Can Be Beneficial
• Difficult Conversations