Google Professional Workspace Administrator Practice Exam

The Google Professional Workspace Administrator certification validates your expertise in designing, implementing, and managing Google Workspace for organizations. 

Who should consider this certification:

• IT professionals managing Google Workspace for organizations of all sizes.
• Cloud solutions engineers or collaboration engineers specializing in Google Workspace.
• Individuals seeking a career in cloud administration and collaboration tools.

Key Roles and Responsibilities:

• Plan and design Google Workspace deployments: Configure organizational units, understand user migration strategies, and tailor Workspace features to meet specific business needs.
• Manage users and groups: Create and manage user accounts, groups, and roles, ensuring appropriate access control and data security.
• Configure services and settings: Configure various services within Google Workspace, including email, calendar, Drive, and Docs, to optimize user experience and functionality.
• Ensure data security and compliance: Implement security best practices, manage user permissions, and comply with relevant data privacy regulations.
• Monitor and troubleshoot issues: Monitor system performance, identify and troubleshoot issues, and utilize support resources effectively.
• Automate workflows and improve efficiency: Implement automation tools and workflows to streamline administrative tasks and enhance operational efficiency.

Exam Details:

• Format: Multiple-choice questions and drag-and-drop questions
• Time Limit: 120 minutes
• Languages: English, Japanese, Korean, Portuguese (Brazilian)
• Passing Score: around 70%

Course Outline

The Google Professional Workspace Administrator Practice Exam covers the following topics - 

Section 1: Object management

1.1 Manage user lifecycles with provisioning and deprovisioning processes. Considerations include:

• Adding users (e.g., individual, bulk, automated)
• Removing users (e.g., suspending, deleting, recovering)
• Editing user attributes (e.g., renaming, passwords, aliases)
• Creating administrative roles (e.g., default roles, custom roles)

1.2 Configure shared drives. Considerations include:

• Transferring user data from one user to another

1.3 Manage calendar resources

1.4 Configure and manage Google Groups for Business. Considerations include:

• Configuring Google Groups
• Adding users to groups
• Implications of current Google Workspace APIs to development efforts
• Using Apps Script to automate tasks

Section 2: Service configuration

2.1 Implement and manage Google Workspace configurations based on corporate policies. Considerations include:

• Managing company profile settings
• Modifying OU policies
• Managing rollout of new Google functionality to end users
• Troubleshooting Google Workspace services (e.g., performance issues for services suite, apps for OUs)

2.2 Demonstrate how to set up and configure Gmail. Considerations include:

• Enabling email delegation for an OU
• Managing Gmail archives

Section 3: Troubleshooting

3.1 Troubleshoot user reports of mail delivery problems

3.2 Collect log files or reports needed to engage with support

3.3 Classify and mitigate basic email attacks. Considerations Include:

• Configuring attachment compliance
• Configuring blocked senders
• Configuring email allowlist
• Configuring objectionable content
• Configuring phishing settings
• Configuring spam settings
• Managing admin quarantine
• Configuring Secure Transport compliance
• Configuring safety settings

3.4 Troubleshoot workspace access and performance

Section 4: Data access and authentication

4.1 Configure policies for all devices (mobile, desktop, Chrome OS, Meet, Chrome Browser). Considerations include:

• Company-owned vs. personal devices
• Configuring personal device settings (e.g., password, Android, iOS, advanced, device approvals, app management, insights

4.2 Configure and implement data governance policies

4.3 Describe how to manage third-party applications. Considerations include: 

• Configuring third-party SSO for Google Workspace
• Integrating with third-party for provisioning
• Integrating third-party marketplace apps to specific OUs in Google Workspace
• Granting API access to applications that need access
• Revoking third-party author access
• Removing connected applications and sites

4.4 Configure user authentication. Considerations include:

• Basic user security controls (e.g., password length enforcement and 2-Step Verification)
• Security aspects of identity, perimeter security, and data protection

Section 5: Support business initiatives

5.1 Use Vault to assist legal teams. Considerations Include:

• Setting retention rules (e.g., Setting retention rules, placing legal holds, searching your domain's data by user account, OU, date, or keyword, exporting data for additional processing and review, auditing reports)
• Holding and exporting data
• Running Vault audit reports

5.2 Interpret reports for the business. Considerations Include:

• Scanning email with Data Loss Prevention (DLP)
• Managing content compliance rules
• Configuring security and data region
• Monitoring security health check
• Configuring security settings
• Creating security records
• Designing security integration and addressing objections

5.3 Describe how to import and export data