Microsoft 365 Administrator (MS-102) Practice Exam

The Microsoft 365 Administrator (MS-102) exam is designed for professionals who are responsible for deploying and managing Microsoft 365 services and have a comprehensive understanding of the various workloads within the Microsoft 365 ecosystem. These administrators play a crucial role in integrating and coordinating different workloads, ensuring smooth operation across the entire Microsoft 365 environment. They collaborate with architects and other administrators to manage various aspects such as infrastructure, identity, security, compliance, endpoints, and applications to ensure efficient and effective implementation and administration of Microsoft 365 services.

Who should take the exam?

As an exam candidate, you must have practical expertise across all Microsoft 365 workloads and Microsoft Enterprise ID, having administered at least one of these components. Additionally, you should demonstrate proficiency in the following areas:

• Networking
• Server administration
• Domain Name System (DNS)
• PowerShell usage

Exam Details

• Exam Code: MS-102
• Exam Name: Microsoft 365 Administrator
• Exam Languages: English, Chinese (Simplified), German, Spanish, French, Japanese, Portuguese (Brazil)
• Exam Questions: 40-60 Questions
• Passing Score: 700 or greater (On a scale 1 - 1000)

MS-102 Exam Course Outline 

The Exam covers the given topics  - 

Topic 1: Understand deploying and managing a Microsoft 365 tenant (25–30%)

Implementing and managing a Microsoft 365 tenant

• Create a tenant
• Implement and manage domains
• Configure organizational settings, including security, privacy, and profile
• Identify and respond to service health issues
• Configure notifications in service health
• Monitor adoption and usage

Managing users and groups

• Create and manage users
• Create and manage guest users
• Create and manage contacts
• Create and manage groups, including Microsoft 365 groups
• Manage and monitor Microsoft 365 license allocations
• Perform bulk user management, including PowerShell

Managing roles in Microsoft 365

• Manage roles in Microsoft 365 and Microsoft Entra
• Manage role groups for Microsoft Defender, Microsoft Purview, and Microsoft 365 workloads
• Manage delegation by using administrative units
• Implement privileged identity management for Microsoft Entra roles

Topic 2: Implementing and managing Microsoft Entra identity and access (25–30%)

Managing identity synchronization with Microsoft Entra tenant

• Prepare for identity synchronization by using IdFix
• Implement and manage directory synchronization by using Microsoft Entra Connect cloud sync
• Implement and manage directory synchronization by using Microsoft Entra Connect
• Monitor synchronization by using Microsoft Entra Connect Health
• Troubleshoot synchronization, including Microsoft Entra Connect and Microsoft Entra Connect cloud sync

Implementing and managing authentication

• Implement and manage authentication methods, including Windows Hello for Business, passwordless, tokens, and the Microsoft Authenticator app
• Implement and manage self-service password reset (SSPR)
• Implement and manage Microsoft Entra Password Protection
• Implement and manage multi-factor authentication (MFA)
• Investigate and resolve authentication issues

Implementing and managing secure access

• Plan for identity protection
• Implement and manage Microsoft Entra ID Protection
• Plan Conditional Access policies
• Implement and manage Conditional Access policies

Topic 3: Managing security and threats by using Microsoft 365 Defender (25–30%)

Managing security reports and alerts by using the Microsoft 365 Defender portal

• Review and take actions to improve the Microsoft Secure Score in the Microsoft 365 Defender portal
• Review and respond to security incidents and alerts in Microsoft 365 Defender
• Review and respond to issues identified in security and compliance reports in Microsoft 365 Defender
• Review and respond to threats identified in threat analytics

Implementing email and collaboration protection by using Microsoft Defender for Office 365

• Implement policies and rules in Defender for Office 365
• Review and respond to threats identified in Defender for Office 365, including threats and investigations
• Create and run campaigns, such as attack simulation
• Unblock users

Managing endpoint protection by using Microsoft Defender for Endpoint

• Onboard devices to Defender for Endpoint
• Configure Defender for Endpoint settings
• Review and respond to endpoint vulnerabilities
• Review and respond to risks identified in the Microsoft Defender Vulnerability Management dashboard

Topic 4: Managing compliance by using Microsoft Purview (15–20%)

Implementing Microsoft Purview information protection and data lifecycle management

• Implement and manage sensitive info types by using keywords, keyword lists, or regular expressions
• Implementing retention labels, retention label policies, and retention policies
• Implement sensitivity labels and sensitivity label policies

Implementing Microsoft Purview data loss prevention (DLP)

• Implement DLP for workloads
• Implement Endpoint DLP
• Review and respond to DLP alerts, events, and reports