Oracle Fusion Service 2023 Implementation Professional 1Z0-1064-23 Practice Exam
description
Oracle Fusion Service 2023 Implementation Professional 1Z0-1064-23 Practice Exam
A certified Oracle Fusion Service 2023 Implementation Professional have the expertise required for initializing setup and configuring service request management. They are capable of deploying and tailoring a Digital Customer Service application, configuring Omni-channel communications, and utilizing tools to configure and personalize Fusion Service components such as Entitlements, Queues, and Routing.
Who should take the exam?
The Oracle Fusion Service 2023 Implementation Professional 1Z0-1064-23 exam is ideal for individuals who want to validate their skills in implementing and managing Oracle Fusion Service applications. The target audience includes:
- Customer Service Professionals
- Implementation Consultants
- Experienced Users Seeking Certification
Exam Details
- Exam Name: Oracle Fusion Service 2023 Implementation Professional
- Exam Number: 1Z0-1064-23
- Exam Languages: English
- Exam Questions: 58 Questions
- Time: 90 minutes
- Passing Score: 62%
Exam Course Outline
The Exam covers the given topics -
Topic 1: Overview of the Initial Setup
- Enable Oracle Fusion Service Features
- Describe the Oracle Fusion Service security model
- Use Functional Setup Manager (FSM)
Topic 2: Understand Service Request (SR) Management
- Set up SR creation and handling
- Configure a Service Request Category
- Describe common SR processing activities
- Identify common SR searches
- Configure a Service Catalog
- Implement an SR assignment mapping
Topic 3: Learn about Entitlements
- Describe entitlement concepts (coverage, milestones)
- Manage milestones
- Set up standard coverage
- Set up default coverage
- Configure action plans
Topic 4: Knowledge Management (KM)
- Identify KM enablement activities (products/categories, security, features)
- Author KM articles
- Set up the 'My Knowledge' page
Topic 5: Digital Customer Service (DCS)
- Describe DCS architecture components (themes, templates, pages)
- Describe DCS enablement activities (profiles, roles, authentication)
- Describe DCS components (products, contact, KM, SR creator, admin)
- Create and Configure a DCS Application
Topic 6: Omnichannel Communications
- Perform Email setup activities (inbound setup, outbound setup, templates)
- Configure CTI notifications
- Configure media toolbar
- Configure Chat
- Configure Work Routing
- Configure Agent Notifications
Topic 7: Productivity Features
- Set up Hotkeys
- Set up SmartText
- Enable SR Audit
Topic 8: Advanced Configuration, Integration, and Analytics
- Identify mechanisms of Oracle Fusion Service customization
- Use tools used to configure and customize Oracle Fusion Service
- Explain Oracle Fusion Service integration architecture and mechanisms
- Perform file-based import and export
- Describe Analytics concepts (infolets, subject areas, queries)
- Modify an Analytics report
Topic 9: Redwood User Experience
- Explain the general features of the Oracle Redwood Application
- User Service Request features to process business requirements
- Use case objects to manage customer interactions