Pega Certified Decisioning Consultant (PCDC) Practice Exam
The Pega Certified Decisioning Consultant (PCDC) exam validates your proficiency in designing and developing customer decisioning solutions using Pega Customer Decision Hub™. Earning this certification demonstrates your ability to leverage Pega's technology to create strategies that optimize customer interactions and drive business growth.
Who Should Take This Exam?
- Business Analysts
- Marketing Automation Specialists
- Customer Experience (CX) Professionals
- Pega Developers (focusing on Customer Decision Hub)
Are There Prerequisites?
There are no formal prerequisites for the PCDC exam. However, Pega recommends that candidates possess a basic understanding of:
- Customer decisioning principles: Next-best-action strategies, customer journey optimization.
- Pega Customer Decision Hub™: Familiarity with the core functionalities and capabilities of the platform.
Roles and Responsibilities
- Pega Customer Decisioning Specialist: Designing and implementing decisioning strategies within the Pega Customer Decision Hub.
- Customer Journey Architect: Mapping customer journeys and integrating decisioning touchpoints to optimize customer experiences.
- Marketing Automation Analyst: Utilizing decisioning strategies to personalize marketing campaigns and optimize customer interactions.
Exam Details
- Exam Name: Pega Certified Decisioning Consultant (PCDC)
- Length of Time: 90 Minutes
Course Outline
- Domain 1: Understanding Next-Best-Action Concepts (9%)
- Domain 2: Overview of Actions and treatments (14%)
- Domain 3: Learn about Engagement policies (14%)
- Domain 4: Understanding Contact policy and volume constraints (12%)
- Domain 5: Describe AI and Arbitration (9%)
- Domain 6: Understanding Channels (11%)
- Domain 7: Overview of Decision strategies (26%)