Pega Certified Decisioning Consultant (PCDC) Practice Exam

Pega Certified Decisioning Consultant (PCDC) Practice Exam

The Pega Certified Decisioning Consultant (PCDC) exam validates your proficiency in designing and developing customer decisioning solutions using Pega Customer Decision Hub™. Earning this certification demonstrates your ability to leverage Pega's technology to create strategies that optimize customer interactions and drive business growth.

Who Should Take This Exam?

• Business Analysts
• Marketing Automation Specialists
• Customer Experience (CX) Professionals
• Pega Developers (focusing on Customer Decision Hub)

Are There Prerequisites?

There are no formal prerequisites for the PCDC exam. However, Pega recommends that candidates possess a basic understanding of:

• Customer decisioning principles: Next-best-action strategies, customer journey optimization.
• Pega Customer Decision Hub™: Familiarity with the core functionalities and capabilities of the platform.

Roles and Responsibilities 

• Pega Customer Decisioning Specialist: Designing and implementing decisioning strategies within the Pega Customer Decision Hub.
• Customer Journey Architect: Mapping customer journeys and integrating decisioning touchpoints to optimize customer experiences.
• Marketing Automation Analyst: Utilizing decisioning strategies to personalize marketing campaigns and optimize customer interactions.

Exam Details

• Exam Name: Pega Certified Decisioning Consultant (PCDC)
• Length of Time: 90 Minutes

Course Outline

• Domain 1: Understanding Next-Best-Action Concepts (9%)
• Domain 2: Overview of Actions and treatments (14%)
• Domain 3: Learn about Engagement policies (14%)
• Domain 4: Understanding Contact policy and volume constraints (12%)
• Domain 5: Describe AI and Arbitration (9%)
• Domain 6: Understanding Channels (11%)
• Domain 7: Overview of Decision strategies (26%)