Refund Policy

Refund Policy 

We strive to provide high-quality online learning and certification assessment services. However, we understand that there may be circumstances where you may need to request a refund. This Refund Policy outlines the conditions under which refunds are granted.

 

1. General Refund Conditions

Refunds may be granted under the following conditions:

a. Course Cancellations:

• If we cancel a course or certification assessment for any reason, you are entitled to a full refund of the fees paid.

 

Refund Policy for Video Courses and Practice Tests:

If you are dissatisfied with our video courses or practice tests, we are prepared to process refunds based on the following terms:

 

Criteria or Refund Request (Duration)	Refund Value
On or Before 7th day of purchase	100% Refund
Between 8th day to 14th day of purchase	50% Refund
On or After 15th day of purchase	No Refund
In case of failure in exams, refund must be initiated within 7 days after exam result AND not more than 6 months from the date of purchase	100%  Refund

 

• Refunds will be processed back to the original payment method used for the purchase.
• Refunds are subject to a 5% processing fee deduction.
• Note - Even if you have requested a refund in case of failure to pass the exam, your refund will not be processed if you are unable to submit acceptable proof of failure (such as an email from the vendor, scorecard, etc.).

 

KINDLY NOTE

Purchases made during sales periods such as Black Friday, Christmas, New Year, or any deals offering 40% or more discounts, which are already associated with higher discounts and offers, are non-refundable. Additionally, applying additional coupon codes during these sales periods is not allowed.

b. Technical Issues:

• If you experience significant technical issues that prevent you from accessing the course materials or completing the assessments, and these issues cannot be resolved within a reasonable time frame, you may be eligible for a full or partial refund.

 

2. Refund Requests

To request a refund, please contact our customer support team at [email protected] within 7 days, of the purchase date. Your refund request should include:

• Your full name
• Your email address
• The course or assessment name
• The reason for the refund request

 

3. Refund Process

Once we receive your refund request, we will review it and notify you of the status within 7 business days. If your request is approved, we will process the refund to the original method of payment after deduction as applicable.

 

4. Non-Refundable Conditions

Refunds will not be granted under the following conditions:

a. Course Completion:

• If you have completed the course or certification assessment and received a certificate of completion, you are not eligible for a refund.

b. Change of Mind:

• Refunds will not be granted for changes of mind or if you decide that the course or assessment is no longer suitable for your needs after you have accessed the materials.

c. Violations of Terms:

• If your account has been suspended or terminated due to a violation of our Terms and Conditions, you are not eligible for a refund.

 

5. Partial Refunds

In certain cases, we may offer partial refunds based on the extent of your usage of the course or assessment materials. This will be determined on a case-by-case basis.

 

6. Contact Us

If you have any questions or concerns about this Refund Policy or need assistance with a refund request, please contact us at:

The Awesome Company

• 711, Tower - 2, Pearls Omaxe Tower, Netaji Subhash Place, Delhi, 110034
• [email protected]
• +91-11 4734 4723

By using our website and services, you agree to this Refund Policy. We value your satisfaction and are committed to providing a positive learning experience.

 

Governing Law and Jurisdiction

All the actions, controversies, and disputes with respect to the User’s use of Services (referred to individually as "Claim") and, come under the scope of terms in this Section. 

User expressly submits to the individual and exclusive jurisdiction and location of the courts in the State of New Delhi in the Republic of India, for any Claim.

 

User expressly agrees that any Claim would be governed and construed in accordance with the laws of the Republic of India.