Salesforce B2C Solution Architect Practice Exam
The Salesforce Certified B2C Solution Architect credential is for individuals who have the expertise, capabilities, and background in architecting and steering multi-cloud solutions that drive tangible business benefits for clients. Creating, strategizing, and executing solutions that add value demand a comprehensive understanding spanning the Salesforce Customer 360 Vision and Platform.
This certification confirms that a B2C Solution Architect can generate insights from diverse enterprise architecture perspectives to formulate solutions that yield strategic business advantages for clients. These include:
- Business leadership: Guiding enterprises on a journey towards multi-cloud solutions that emphasize distinct customer experiences.
- Delivery leadership: Ensuring successful outcomes by advocating for multi-cloud implementation considerations and leveraging best practices grounded in delivery knowledge.
- Technical leadership: Identifying the optimal multi-cloud product features that align most closely with a company's vision and objectives for business value.
Target Audience:
This credential targets individuals with proficiency in:
- Aligning business requirements with technical implementations to actualize customer-centric business value.
- Spearheading the overall vision for business solutions.
- Advising customers and implementation teams on best practices and considerations for use-case scenarios.
- Enhancing the development of customer experience solutions through prioritized use cases and confirmed success criteria.
- Guiding implementation teams through multi-cloud integration and testing procedures.
- Creating end-state solution architectures, offering customers options and phased approaches to achieve desired outcomes.
- Incorporating suitable technologies into the architecture.
- Establishing a unified language for describing multi-cloud use cases and their successful execution.
- Defining best practices for multi-cloud implementations.
- Participating in the delivery of architected solutions to oversee implementation and adjust plans as necessary.
Who should take the exam?
The Salesforce Certified B2C Solution Architect typically has two to three years of experience in the role of Solution Architect. In this capacity, the Salesforce B2C Solution Architect serves as a crucial link between business objectives and technological capabilities, tasked with conceptualizing, strategizing, and executing end-to-end B2C-focused customer experiences that span across various products within the Salesforce Customer 360 Platform.
Key responsibilities of the B2C Solution Architect:
- Assessing the digital maturity of a company or customer to determine feasible solutions.
- Translating the customer's vision into relevant customer experiences and identifying the appropriate products necessary to drive business value.
- Modeling best practices centered around multi-cloud customer profile strategies.
- Representing customers as individuals across their diverse multi-cloud profiles.
- Aligning business use-cases with multi-cloud capabilities.
- Designing multi-cloud architectures for Salesforce products that support multi-cloud use-cases, ensuring alignment with business requirements and implementation best practices to deliver business value.
- Articulating the trade-offs associated with selecting one solution over another.
- Delivering tailored multi-cloud solutions with a focus on configuration, customization, and cloud-specific limitations to positively impact implementation delivery and achieve business value.
- Assessing solutions based on current and anticipated usage of B2C Commerce, Service Cloud, and Marketing Cloud, while considering design implications.
- Leading solution discovery efforts.
- Aligning stakeholders on the proposed solution and its associated business value.
- Serving as the solution owner to ensure the realization of business value.
Exam Details
- Exam Name: Salesforce Certified B2C Solution Architect
- Exam Languages: English
- Exam Questions: 60 Questions
- Passing Score: 63%
- Time Duration: 120 minutes
Salesforce Certified B2C Solution Architect Exam Course Outline
The Exam covers the given topics -
Domain 1: Understand Discovery and Customer Success: 27%
- Given a scenario, determine how to facilitate a successful customer engagement (agenda, plan, gather requirements, document, and design).
- Given a set of business requirements and the understanding of standard Salesforce product capabilities, explain the reasoning and considerations to use a certain product.
- Given a scenario with a B2C architecture, validate that the associated systems of record, key objects, and risks have been captured and explained.
- Given a set of requirements, recommend the implementation approach and associated relative effort.
- Given a scenario, articulate dev-ops lifecycle and governance required in a multi-cloud environment to achieve change management goals
Domain 2: Learn about Functional Capabilities and Business Value: 7%
- Given a set of customer requirements, recommend suitable B2C products and solution approach to demonstrate a customer process which includes marketing, purchase, service and loyalty
- Given a set of customer requirements for post-purchase activities in a multi-cloud solution, demonstrate how the customer experience can be achieved by leveraging Salesforce B2C products.
Domain 3: Learn about Architecture Design: 18%
- Given the understanding of retail solution architecture and integrations, illustrate how Salesforce products interact with each other and third-party systems to support consumer commerce journeys.
- Given a use case, analyze business processes and propose a customer experience solution that generates business value that meets expectations.
- Given a use case, recommend a multi-cloud strategy and implementation approach to create custom personalized experiences that utilize the power of the Customer Data Platform
- Given data security and residency requirements, recommend an appropriate solution and describe how the solution's considerations can impact implementation.
Domain 4: Understand Data Models and Management: 25%
- Given the Salesforce supported standard object definitions for Commerce objects (profile, orders, products), articulate how key business entities relate between systems of record and systems of engagement.
- Given a set of business objectives and priorities, recommend an appropriate sequence for system integration, data exchanges, and process updates to satisfy known requirements, with recommendations and potential impact to overall program delivery.
- Given a set of customer requirements, articulate the privacy management features across multiple clouds, when to consider a custom solution vs using OOTB features.
- Given a scenario, identify appropriate systems of record and describe how you would extend the standard data model for high volume processing, articulate system limitations, and recommend preferred methods for integration between various data formats.
- Given a scenario that requires knowledge of common data migration strategies and standard Salesforce data migration tools, demonstrate best practices on how to transfer data between products and development environments.
Domain 5: Learn Integration: 23%
- Given a set of customer requirements, recommend an appropriate design and approach for a multi-cloud integration, understanding the out-of-the-box features, system limitations, and when custom integration is required.
- Given business requirements and use cases, recommend appropriate integration patterns based on data volume, latency, and system limitations.
- Given a B2C use case, recommend features and approaches that ensure security for both customers and internal business users while complying with regional and local legal requirements.
- Understand the recommended methods on how to integrate systems to Service Cloud, B2C Commerce, and Marketing Cloud environments using APIs and protocols that support various integration design patterns.