Salesforce Business Analyst Practice Exam
The Salesforce Certified Business Analyst program targets individuals with prior experience in Salesforce as Business Analysts. Successful candidates have a thorough comprehension of business requirements, adeptly capture them, and actively engage with stakeholders to foster the creation of Salesforce solutions aimed at enhancing business operations.
A Salesforce Certified Business Analyst actively drives enhancements in business operations and collaborates closely with stakeholders to grasp the intricacies of business needs within the customer framework. With a background in a specific industry or domain, the candidate adeptly leverages the Salesforce Platform (such as Sales Cloud, Marketing Cloud, etc.) to support business functions.
Who should take the exam?
The ideal candidate brings expertise in various business practices, including eliciting requirements, delineating business workflows, crafting user stories, validating solutions, conducting user acceptance testing, and facilitating workshops both in-person and virtually. They are proficient in applying Salesforce business analysis best practices, fostering collaboration among business stakeholders, bridging the gap between business requirements and development teams, and comprehending the nuances of different software development lifecycle methodologies.
Experience-wise, the Salesforce Certified Business Analyst should have a track record of two years in Business Analysis, showcasing their ability to spearhead and deliver enhancements in business processes. Additionally, they hold two years of hands-on experience with the Salesforce Platform.
Candidates should take care of the following:
Knowledge:
- Familiarity with the Salesforce implementation lifecycle.
- Proficiency in Salesforce environment best practices.
- Exposure to specific industry environments.
- Mastery of facilitation and documentation techniques.
Skills:
- Strategic planning of discovery activities designed for key stakeholders.
- Proficiency in mapping business processes, eliciting requirements, and creating user stories.
- Exceptional written and verbal communication skills, effectively engaging with stakeholders across business and technical domains.
- Strong analytical and problem-solving skills.
Abilities:
- Adaptability in navigating diverse communication styles to effectively engage with varied audiences and maximize influence.
- Establishment of trust and credibility as a valued advisor among key stakeholders.
- Capability to deconstruct complex business processes into manageable components.
- Aptitude for evaluating and recommending Salesforce features to enhance solution design.
Top Job Roles
- Business analyst
- Consultant
- Business systems analyst
- Product owner
- Platform manager
- CRM manager
- Business process specialist
- Business operations
- Salesforce Administrator
- Business excellence leader
Exam Details
- Exam Name: Salesforce Certified Business Analyst
- Exam Languages: English
- Exam Questions: 60 Questions
- Passing Score: 72%
- Time Duration: 105 minutes
Salesforce Certified Business Analyst Exam Course Outline
The Exam covers the given topics -
Domain 1: Understand Customer Discovery: 17%
- Determine business strategies, goals, initiatives, and challenges to define the scope of a Salesforce project or business initiative.
- Discover how a customer is leveraging existing products to establish the current state.
- Understand and explain Business Analyst roles and responsibilities in different phases of the implementation lifecycle.
- Apply the implementation lifecycle for planning business analysis activities.
- Analyze the customer's Salesforce environment(s) to identify opportunities and constraints.
- Demonstrate knowledge of Salesforce capabilities, align them with business needs, and recommend potential solutions.
Domain 2: Understand Collaboration with Stakeholders: 23%
- Plan discovery activities based on the target stakeholders to perform a thorough analysis of business needs.
- Identify key stakeholders and develop relationships with them as a trusted advisor to act as a liaison between business and technical teams.
- Given a scenario, choose the most effective technique for eliciting business needs from stakeholders.
- Explain how to move from current state analysis to an agreed future state design.
- Given a scenario, manage competing priorities to obtain stakeholder consensus.
Domain 3: Learn about Business Process Mapping: 12%
- Demonstrate how to define the scope of a complex business process and break it down into manageable steps.
- Analyze and document a business process to elicit requirements and engage stakeholders to visualize a future state.
- Document business processes in a version controlled repository to manage scope.
Domain 4: Learn about Requirements: 18%
- Understand the differences between scope, requirements and user stories.
- Engage stakeholders to identify, validate, and prioritize requirements.
- Document requirements in a version controlled repository to manage scope.
Domain 5: Understand User Stories: 18%
- Understand the components of a user story to perform thorough analysis.
- Demonstrate how to write acceptance criteria that convey the requirements and are ready for development.
- Document user stories in a version controlled repository to manage scope.
Domain 6: Learn about Development Support and User Acceptance: 12%
- Support and validate project delivery to ensure the solution meets the requirements.
- Support and validate user acceptance testing (UAT) to ensure the solution meets the requirements.