Salesforce Certified Sales Representative Practice Exam
The Salesforce Certified Sales Representative certification exam targets individuals aiming to showcase their proficiency, expertise, and practical experience across a spectrum of essential areas. These include:
- Directing discovery and research to develop a comprehensive sales strategy.
- Cultivating vital business relationships to enhance customer engagement.
- Interacting with customers throughout every phase of the sales journey.
- Exhibiting thought leadership consistently during customer interactions.
- Crafting and presenting tailored solutions based on customer requirements.
- Addressing objections and engaging in negotiations effectively.
- Securing commitment to finalize deals.
- Recognizing pipeline generation and progression.
- Utilizing forecasting knowledge to drive opportunities and renewals.
- Attaining customer success through efficient management of orders and fulfillment, provision of service and support, and delivery of customer value.
Who should take the exam?
Candidates for the Salesforce Certified Sales Representative certification demonstrate outstanding sales proficiency by employing a customer-focused approach. They establish enduring trust with clients, ensuring successful deals through collaboration with entire account teams, executive sponsors, and stakeholders. These representatives fully embrace the sales process, taking charge by meticulously planning, managing, and analyzing their business endeavors.
The skill set of Salesforce Certified Sales Representatives includes effective customer communication, research, discovery, collaborative selling, value proposition articulation, and strategic account planning. Candidates consistently exhibit adept time management and prioritization skills, while actively pursuing personal development to enhance team cohesion and confidently progress in their sales roles. With a keen understanding of their customers, these representatives prioritize customer success, leading with empathy and placing clients at the core of their interactions.
Candidates for this certification typically possess 6 months to 3 years of experience as sales representatives.
Exam Details
- Exam Name: Salesforce Certified Sales Representative
- Exam Questions: 60
- Time Duration: 105 minutes
- Passing Score: 70%
- Exam Language: English
Salesforce Certified Sales Representative Exam Course Outline
The Exam covers the given topics -
Domain 1: Undertsand Planning: 21%
- Describe the elements of territory planning.
- Create an approach to engage key accounts.
- Calculate sales quota attainability based on account, territory, and prospect insights.
- Develop business relationships and build partnerships with key roles and personas.
Domain 2: Learn about Customer Engagement: 15%
- Demonstrate thought leadership and build credibility to shift the customer's thinking.
- Leverage multiple touchpoints to build prospect interest and align on why a solution meets their needs.
- Nurture relationships and drive product adoption to maximize value for the customer.
Domain 3: Understand Deal Management: 37%
- Identify how to qualify a prospect and when to move to the next stage of the sales process.
- Determine customer's business strategies, goals, initiatives, and challenges to define the scope of the solution.
- Develop and present the value proposition of a solution based on customer needs.
- Identify and remove all challenges to finalize the deal.
- Gain customer commitment and close formal contract.
Domain 4: Pipeline Management: 12%
- Identify and generate new pipeline.
- Analyze pipeline health insights ensuring data integrity to improve customer relevance.
- Explain pipe progression and stage velocity.
Domain 5: Learn Forecasting: 6%
- Assess forecast accuracy to drive opportunity consistency.
- Measure the risks and opportunities associated with a business deal.
- Explain key inputs that drive the forecasting process.
Domain 6: Customer Success: 9%
- Identify the actions needed to book and fulfill orders.
- Identify the post-sales customer journey.
- Assess customer realized and expected value.