Salesforce Experience Cloud Consultant Practice Exam
A Salesforce Experience Cloud Consultant is a specialist who helps businesses design, develop, and implement user-friendly and interactive digital experiences on the Salesforce Experience Cloud platform (formerly known as Community Cloud). These consultants leverage their knowledge of Salesforce functionalities and user experience (UX) principles to create custom portals, websites, and applications that cater to various audiences, such as customers, partners, and employees.
Who Should Take This Exam?
This certification is ideal for professionals with a background in user experience (UX) design, web development, and/or Salesforce administration who want to validate their skills in building digital experiences on the Experience Cloud platform. It's particularly relevant for:
- Salesforce Developers: Expanding their expertise into Experience Cloud development.
- UX Designers: Applying their design skills to the Salesforce platform.
- Business Analysts: Understanding the technical aspects of Experience Cloud to bridge the gap between business needs and technical solutions.
Prerequisites
There are no formal prerequisites for taking the Salesforce Certified Experience Cloud Consultant exam. However, a foundational understanding of the following will be beneficial:
- Salesforce Fundamentals: Familiarity with the core functionalities and concepts of the Salesforce platform.
- User Experience (UX) Design Principles: Ability to design user-centered interfaces that are both functional and aesthetically pleasing.
- Basic Development Skills: Experience with HTML, CSS, and JavaScript can be helpful, particularly for understanding Experience Cloud customization options.
Roles and Responsibilities
- Needs Gathering and Analysis: Collaborate with stakeholders to identify business goals, user requirements, and target audiences for the digital experience.
- Experience Cloud Design: Design user interfaces (UIs) that are user-friendly, visually appealing, and aligned with the overall brand identity. This may involve creating wireframes, prototypes, and mockups.
- Development and Customization: Develop custom functionality using Experience Cloud features and tools like Lightning Web Components (LWC) or Aura components. Integrate Experience Cloud with Salesforce data and other relevant systems to provide a unified user experience.
- Security Configuration: Implement appropriate security measures to protect user data and ensure the overall security of the Experience Cloud platform.
- Analytics and Optimization: Analyze user data and track key performance indicators (KPIs) to measure the digital experience's success and identify improvement opportunities.
Exam Details
- Content: 60 multiple-choice/multiple-select questions and up to 5 unscored questions*
- Time allotted to complete the exam: 105 minutes (time allows for unscored questions)
- Passing score: 65%
Course Outline
The Salesforce Experience Cloud Consultant exam covers the following topics:
Experience Cloud Basics: 8%
- Illustrate the reasons for creating or utilizing an Experience for a specific use case.
- Identify most common personas for Experience Cloud.
- Assess the common types of external accounts and how they are used in an Experience.
- Apply features and functions of Workspaces for building an Experience.
Sharing, Visibility, and Licensing: 17%
- Given a scenario, set the correct user visibility in an Experience.
- Given a scenario, set the correct object visibility in an Experience.
- Recommend the Declarative Sharing options that could be leveraged for an Experience.
- Given a scenario, implement external account relationships for an Experience.
- Given a set of requirements, evaluate which external license type(s) to use.
- Given a scenario, determine a security model based on an Experience use case.
- Describe roles for external users.
Branding, Personalization, and Content: 15%
- Modify an experience within the Experience Builder.
- Explain the capabilities of Search within an Experience.
- Implement Salesforce CMS content into an Experience.
- Given a scenario, make articles visible or accessible in an Experience.
Templates and Themes: 10%
- Given a scenario, select the appropriate theme for an Experience.
- Given a scenario, identify the right Template for the Experience.
- Apply to package, export, and import a template.
- Assess the use of lightning bolts in Experiences.
User Creation and Authentication: 13%
- Describe the different ways users can be created, such as manual, Data Loader, Self-Registration, and Just-in-Time (JIT) provisioning.
- Given a scenario, determine how to properly set up a user for an Experience.
- Describe options for Single sign-on.
- Apply the steps for enabling partner and customer users for Experiences.
- Identify how to grant users access to an Experience.
Adoption and Analytics: 5%
- Apply the steps to set up Experience dashboards and insights.
- Analyze and apply Experience Moderation features.
- Given a scenario, employ fundamental best practices for adoption and engagement.
Administration, Setup, and Configuration: 25%
- Apply the steps for implementing Channel Sales Partner Relationship Management (PRM).
- Describe the capabilities of different Experience deployments and migrations.
- Describe how to enable and activate an Experience.
- Given a scenario, recommend and implement Delegated External User administration.
- Determine the steps to build a public Experience.
- Determine steps to configure and set up Topics.
- Apply ticketing and Service Cloud capabilities for Experience Cloud.
Customization Considerations, and Limitations: 7%
- Explaining limitations across all Experiences.