Salesforce Nonprofit Cloud Consultant Practice Exam
The Salesforce Nonprofit Cloud Consultant certification validates your expertise in implementing and configuring the Salesforce Nonprofit Cloud (NPSP) platform to empower non-profit organizations.
Who should consider this certification:
- Salesforce administrators and consultants: Expand your expertise to serve the unique needs of non-profit organizations.
- Nonprofit professionals seeking technical skills: Enhance your understanding of Salesforce and its potential to streamline operations and fundraising efforts.
- Individuals looking to specialize in the non-profit sector: Gain valuable knowledge and skills to stand out in the non-profit technology space.
Key Roles and Responsibilities:
- Design and implement NPSP solutions: Analyze business requirements, configure NPSP features, and customize workflows to meet specific non-profit needs.
- Manage constituent relationships: Optimize constituent engagement through effective data management, communication, and fundraising strategies.
- Configure donations and grants management: Set up donation and grant processes, manage fundraising campaigns, and track impact measurement.
- Automate workflows and reporting: Utilize automation tools to streamline routine tasks, improve efficiency, and generate insightful reports for improved decision-making.
- Integrate with other Salesforce products: Integrate NPSP with other relevant Salesforce products, such as Sales Cloud and Marketing Cloud, to create a holistic constituent experience.
Exam Details:
- Format: Multiple-choice and multiple-answer questions
- Time Limit: 105 minutes
- Languages: English, Japanese, Korean, Portuguese (Brazilian)
- Passing Score: Not publicly disclosed, but typically around 70%
Exam Requirements
Salesforce Nonprofit Cloud Consultants are eager to showcase their proficiency as consultants for cloud computing adoption, with a focus on nonprofit organizations. Having worked as a senior business analyst for two to five years, the Salesforce Certified Nonprofit Cloud Consultant has acquired the following abilities:
- Possessing prior project management experience is a must.
- Strong analytical and problem-solving abilities are required.
- ought to be familiar with the Salesforce product lines
- should be knowledgeable with cloud computing and internet technology.
- should be familiar with database and data management concepts.
- Must be knowledgeable about the lifecycle of software development
- Must possess domain experience in nonprofit
Course Outline
The Salesforce Certified Nonprofit Cloud Consultant exam covers the following topics -
Domain Expertise: 20%
- Identify the appropriate Salesforce solutions for fundraising and donor management.
- Identify the appropriate Salesforce solutions for marketing and engagement.
- Identify the appropriate Salesforce solutions for program and/or volunteer management.
- Distinguish and rationalize the purpose for resource sites like the Power of Us Hub, Trailblazer Community, Trailhead, and AppExchange, etc.
Nonprofit Cloud Product Configuration: 22%
- Given a set of requirements, modify NPSP Settings for people management (Leads, Contacts, Accounts, Affiliations, Relationships, Addresses) defaults.
- Given a set of requirements, configure fundraising features (Opportunities, Payments, Allocations, Gift Entry and Recurring Donations) and batch process handling.
- Given an error message through a Nonprofit Cloud application, determine whether it is a Nonprofit Cloud application issue and appropriate next steps.
- Explain the differences between the Nonprofit Cloud release schedule and the Salesforce release schedule, including considerations for declarative and custom development during the deployment stage of implementation.
- Install Nonprofit Cloud applications and/or solutions.
- Configure the Nonprofit Cloud application security model to meet customer requirements.
Implementation Strategies and Best Practices: 18%
- Given a scenario, facilitate a successful Nonprofit Cloud consulting engagement.
- Gather requirements, create user stories, and turn business processes into solution design.
- Create a change management process based on Salesforce best practices for governance.
- Determine and implement the appropriate testing and deployment strategy (sandbox, production, tools, etc.)
Solution Design: 20%
- Identify the appropriate Salesforce solution(s) to meet customer requirements.
- Distinguish when it is appropriate to use declarative development (low code), custom code development, or a third-party solution.
- Analyze customer requirements to determine appropriate solution design considering capabilities, limitations, and design trade-offs.
- Determine the appropriate security features to use following Salesforce best practices.
Integration and Data Management: 15%
- Given a specific data requirement, explain the use cases and considerations for using Salesforce native, third party, or Nonprofit Cloud application data tools.
- Given customer requirements, articulate and implement data migration and/or integration strategies for a Nonprofit Cloud implementation.
- Identify which duplicate management tools to use for a Salesforce implementation.
Analytics: 5%
- Given a scenario, determine the appropriate analytics solution (Reports, Dashboards, Einstein Analytics, Tableau, third-party solutions, etc.) in Nonprofit Cloud.