Salesforce OmniStudio Consultant Practice Exam
The Salesforce OmniStudio Consultant certification targets professionals with a background in consulting and expertise in constructing cloud applications utilizing OmniStudio tools in direct interaction with customers. These candidates can articulate the functionalities of OmniStudio tools effectively. Moreover, they can devise solutions employing OmniStudio tools that align with customer business needs, ensuring they are both sustainable and adaptable for long-term customer satisfaction.
Who should take the exam?
The candidate aiming for the Salesforce Certified OmniStudio Consultant credential is enthusiastic about consulting on digital transformation initiatives utilizing OmniStudio tools and aims to showcase their proficiency in applying these tools to address business needs.
This candidate has adept facilitation and consultative skills, operating at a technical level. They may serve either internally within an organization or externally as a consultant. The candidate should have at least 1 year of experience with Salesforce, coupled with 2 to 5 years of experience in roles such as Business Analyst, Business Consultant, Consultant/Senior Consultant, Solution Architect, Delivery Manager/Director, Project/Product/Program Manager, or UX Designer.
Key competencies of the Salesforce Certified OmniStudio Consultant candidate include:
- Understanding CRM business logic and processes.
- Familiarity with Salesforce Service, Sales, and Experience Clouds, as well as Sales & Service lifecycles.
- Proficiency in comprehending the advantages and constraints of all OmniStudio and Business Rules Engine tools, including FlexCards, OmniScripts, Integration Procedures, DataRaptors, Expression Sets, and Decision Matrices.
- Awareness of the benefits derived from leveraging pre-built applications.
- Ability to gather business requirements and utilize the tools effectively to meet those requirements, adhering to best practices.
- Capability to analyze and implement necessary UX/UI changes for Cards or OmniScripts.
- Development of implementation plans for the devised solutions.
- Proficiency in basic implementations of OmniScript, DataRaptors, FlexCards, Integration Procedures, Expression Sets, and Decision Matrices.
- Ability to adapt and customize Industry Processes to fit an Org/Sandbox.
- Skills for customizing and implementing UX/UI elements to fulfill customer specifications.
Exam Details
- Exam Name: Salesforce Certified OmniStudio Consultant
- Exam Languages: English
- Exam Questions: 60 Questions
- Passing Score: 63%
- Time Duration: 105 minutes
Salesforce Certified OmniStudio Consultant Exam Course Outline
The Exam covers the given topics -
Domain 1: Understand FlexCards: 23%
- Explain the capabilities, use cases and purpose of using FlexCards.
- Design FlexCards to ensure they meet customer requirements/needs.
- Collect and group the customer 360 Information required to show to an end user. (Console, FlexCards)
Domain 2: Learn about OmniScripts: 27%
- Explain the basic structure of an OmniScript.
- Validate developed OmniScript processes to ensure client expectation alignment.
- Identify business process step requirements and map them to OmniScript Components required to implement them.
Domain 3: Understand Data Tools: 23%
- Explain the purpose and benefits of Integration Procedures and DataRaptors.
- Design Integration Procedures and related DataRaptors.
- Describe the benefits of using Decision Matrices and Expression Sets and provide real examples.
Domain 4: Best Fit Solutioning: 27%
- Gather, analyze, and simplify business requirements in order to design solutions using OmniStudio tools following best practices.
- Map process requirements to OmniStudio capabilities and explain the interaction between them.
- Create fit/gap analyses between requirements and OmniStudio capabilities.