Tele sales, or telesales, refers to a sales technique in which sales of the products or services is done over the phone. The technique aims to reach more potential customers, generate leads, or manage existing client relationships. Tele sales is similar to a sales process involving direct conversations with customers, pitching products or services, handling objections, and closing the sales, all steps by over an phone call.
Certification in tele sales validates your skills and knowledge in selling products and services over the phone. This certification assess you in customer engagement, effective communication, handling objections, closing sales, and managing customer relationships. Why is Tele Sales certification important?
Increases your credibility and professional recognition in the telesales industry.
Enhances your job prospects and career growth by showcasing expertise in tele sales.
Demonstrates your understanding of telesales techniques, improving job performance.
Provides you a competitive edge in a crowded job market.
Offers you insights into customer behavior.
Improves your skills in objection handling, rapport building, and closing deals.
Helps you with better time management and sales strategy development.
Enables you to stay updated with industry best practices and new sales technologies.
Who should take the Tele Sales Exam?
Tele Sales Representative
Inside Sales Representative
Call Center Sales Agent
Customer Support Sales Representative
Sales Executive
Sales Manager
Sales Trainer
Account Manager
Lead Generation Specialist
Business Development Representative
Skills Evaluated
Candidates taking the certification exam on the Tele Sales is evaluated for the following skills:
Effective communication and active listening.
Building rapport and trust with customers over the phone.
Identifying customer needs and offering tailored solutions.
Handling objections and overcoming resistance.
Persuasive selling techniques and closing strategies.
Time management and prioritization of sales leads.
Knowledge of sales tracking and CRM software.
Negotiation skills and deal-closing techniques.
Understanding of product/service features and benefits.
Knowledge of customer relationship management principles.
Tele Sales Certification Course Outline
The course outline for Tele Sales certification is as below -
Domain 1 - Introduction to Tele Sales
Overview of Tele Sales
Difference Between Tele Sales and Other Sales Methods
Role of Tele Sales in Business
Domain 2 - Effective Communication Skills
Active Listening Techniques
Using Positive Language in Sales Calls
Asking the Right Questions
Building Rapport Over the Phone
Domain 3 - Understanding Customer Needs
Identifying Customer Pain Points
Tailoring Your Pitch to Customer Requirements
Qualifying Leads and Potential Sales
Domain 4 - Sales Techniques and Strategies
Cold Calling vs. Warm Calling
Persuasive Communication and Pitching Techniques
Building an Effective Sales Script
Handling Objections and Rejection
Domain 5 - Closing the Sale
Recognizing Buying Signals
Closing Techniques and Strategies
Negotiating Terms Over the Phone
Upselling and Cross-Selling Techniques
Domain 6 - Managing Customer Relationships
Maintaining Long-Term Client Relationships
Using CRM Systems to Track Sales Progress
Follow-up Strategies and Customer Retention
Domain 7 - Time Management for Tele Sales
Prioritizing Sales Calls and Leads
Managing Multiple Leads Simultaneously
Setting and Achieving Sales Goals
Domain 8 - Legal and Ethical Considerations in Tele Sales
Understanding Do-Not-Call Lists and Regulations
Ethical Selling Practices
Privacy Laws and Data Protection
Domain 9 - Tele Sales Technology and Tools
CRM Software and Tele Sales Automation Tools
Call Tracking and Analytics Tools
Using Email and Social Media for Sales Support
Domain 10 - Sales Performance Metrics and Reporting