What is the Microsoft MB-910 exam, and what does it validate?
The Microsoft MB-910 exam, officially titled “Microsoft Dynamics 365 Fundamentals (CRM),” validates a candidate’s foundational knowledge of Dynamics 365 Customer Engagement applications. This includes understanding the capabilities and benefits of the Sales, Marketing, Customer Service, and Field Service modules, as well as the broader Microsoft Power Platform ecosystem and its integration with these applications. Passing this exam demonstrates a fundamental understanding of how these solutions can address business needs.
Where can I find official practice assessments for the MB-910 exam?
Microsoft provides official practice assessments through its learning platform. You can typically find a link to these practice assessments on the official certification page for the “Microsoft Dynamics 365 Fundamentals (CRM)” exam. These assessments are designed to help you familiarize yourself with the exam format and identify areas where you may need further study.
What types of questions can I expect on the MB-910 exam?
The MB-910 exam typically includes a variety of question formats, such as multiple-choice questions, multiple-response questions, drag-and-drop questions, and potentially case studies. These questions assess your understanding of the core concepts and functionalities within Dynamics 365 Customer Engagement applications and related Power Platform services.
Are there any prerequisites for taking the MB-910 exam?
While there are no formal prerequisites for taking the MB-910 exam, Microsoft recommends that candidates have a basic understanding of customer relationship management (CRM) concepts and a general awareness of business processes. Familiarity with the Microsoft ecosystem and cloud concepts can also be beneficial.
What is the duration of the MB-910 exam, and how is it scored?
The duration of Microsoft certification exams, including the MB-910, is typically around 45 minutes, which includes time for reviewing the instructions. The scoring is based on the number of questions answered correctly. Microsoft does not typically disclose the exact passing score, as it can vary depending on the specific exam and the difficulty of the questions.
What happens if I fail the exam? Is there a waiting period before I can retake it?
According to Microsoft’s certification exam policies, if you do not pass an exam on your first attempt, you must wait at least 24 hours before retaking it. If you fail a second time, you will need to wait at least 14 days before your next attempt. This waiting period applies to all subsequent retakes as well.
If I pass the MB-910 exam, what Microsoft certification will I earn?
Passing this exam contributes towards earning the “Microsoft Certified: Dynamics 365 Fundamentals (CRM)” certification. This certification validates your foundational understanding of Dynamics 365 Customer Engagement applications.
What are the policies regarding exam retakes and the number of attempts allowed for the exam?
Microsoft allows a limited number of attempts for a specific exam within a 12-month period. While the exact number can vary, it’s generally around five attempts per year. After failing an exam the first time, a 24-hour waiting period is required before the second attempt, and a 14-day waiting period is required between the second and subsequent attempts.
How can I best prepare for the MB-910 exam?
Effective preparation for the MB-910 exam involves a combination of studying official Microsoft learning materials, hands-on experience with Dynamics 365 Customer Engagement applications (if possible), reviewing the exam objectives, and utilizing practice assessments. Understanding the core concepts of Sales, Marketing, Customer Service, and Field Service, as well as their integration with the Power Platform, is crucial.
Where can I find more detailed information about the MB-910 exam objectives and content outline?
The most comprehensive and up-to-date information about the MB-910 exam objectives and content outline can be found on the official Microsoft certification page for the “Microsoft Dynamics 365 Fundamentals (CRM)” exam. This page typically provides a detailed breakdown of the topics covered in the exam, helping you focus your study efforts effectively.
