Microsoft Dynamics 365 Fundamentals (CRM) MB-910 Exam
The Exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM) is for individuals who have a comprehension of how customer engagement applications (CRM) within Dynamics 365 can be used to:
- Consolidate profiles and customize targeted customer journeys utilizing the Dynamics 365 Customer Insights applications.
- Effectively guide users through the entirety of the sales order lifecycle employing Dynamics 365 Sales.
- Help agents in case management throughout the entirety of the customer support lifecycle utilizing Dynamics 365 Customer Service.
- Coordinate and fulfill work orders utilizing Dynamics 365 Field Service.
- Assess the potential benefits of Copilot in facilitating these processes.
Who should take the exam?
This certification targets those who are beginning on their journey utilizing Dynamics 365 CRM solutions.
Course Outline
The Exam covers the following topics -
- Domain 1: Learn about Dynamics 365 Customer Insights (15–20%)
- Domain 2: Understand Dynamics 365 Sales (20–25%)
- Domain 3: Understand Dynamics 365 Customer Service (20–25%)
- Domain 4: Learn about Dynamics 365 Field Service (15–20%)
- Domain 5: Exploring the core capabilities of customer engagement apps in Dynamics 365 (15–20%)
Microsoft Dynamics 365 Fundamentals (CRM) MB-910 Exam FAQs
Where can I find more information about the MB-910 exam?
The official Microsoft website provides the most up-to-date details about the MB-910 exam, including the latest study guide, skills measured, and registration process.
What are the benefits of passing the MB-910 exam?
- Boosting your job prospects in CRM-related fields
- Gaining a competitive edge in the job market
- Validating your knowledge for further Dynamics 365 specializations
What format is the exam in?
The MB-910 exam is a proctored online exam delivered at a secure testing center or via online proctoring. It consists of multiple-choice questions with a set time limit.
What is the passing score for the MB-910 exam?
You need to achieve a minimum score of 700 out of a possible 1000 points to pass the exam.
How can I prepare for the MB-910 exam?
- Official study guide: This guide provides a comprehensive overview of the exam topics.
- Microsoft Learn modules: Free online training modules cover core functionalities of Dynamics 365 CRM.
- Practice tests: Several vendors offer practice tests to help you assess your knowledge and identify areas needing improvement.
What are the key topics covered in the exam?
The Exam covers the following topics -
- Domain 1: Learn about Dynamics 365 Customer Insights (15–20%)
- Domain 2: Understand Dynamics 365 Sales (20–25%)
- Domain 3: Understand Dynamics 365 Customer Service (20–25%)
- Domain 4: Learn about Dynamics 365 Field Service (15–20%)
- Domain 5: Exploring the core capabilities of customer engagement apps in Dynamics 365 (15–20%)
Who should take the MB-910 exam?
This exam is ideal for individuals new to Dynamics 365 CRM, including:
- Sales professionals or customer service representatives who want to enhance their CRM skills
- Business analysts or project managers involved in CRM implementations
- Anyone interested in pursuing a career in Dynamics 365 or customer relationship management
What is the MB-910 exam about?
The MB-910 exam assesses your foundational knowledge of Microsoft Dynamics 365 Customer Relationship Management (CRM) applications. It validates your understanding of core functionalities, deployment options, and the overall value proposition of Dynamics 365 CRM for businesses.