VoIP, short for Voice over Internet Protocol, is a technology that lets you make phone calls using the internet instead of traditional telephone lines. When you talk on a VoIP call, your voice is turned into digital data and sent over the internet, just like an email or a message. This makes communication faster, cheaper, and more flexible, especially for businesses and people who need to talk to others across cities or countries.
VoIP is used in many services like WhatsApp, Zoom, Skype, and even office phone systems. It allows voice, video, and messaging to be integrated in one system. VoIP works well on computers, smartphones, or special internet phones. It reduces the cost of long-distance calls and adds features like call forwarding, voicemail, video calls, and more—making it a modern and smart way to communicate.
Who should take the Exam?
This exam is ideal for:
IT professionals wanting to expand their telecom skills
Network engineers and system administrators
Call center or customer service managers
Telecom technicians and support staff
Individuals seeking careers in networking or communication systems
Small business owners setting up VoIP systems
Recent graduates in computer or electronics fields
Freelancers offering communication setup services
Skills Required
Basic understanding of computer networks
Familiarity with internet protocols (IP, TCP, UDP)
Willingness to learn technical tools and configurations
Problem-solving and troubleshooting mindset
Communication skills for client or team interaction
Knowledge Gained
How VoIP systems work and their architecture
Setting up and configuring VoIP phones and servers
Understanding SIP (Session Initiation Protocol)
Managing VoIP call quality and troubleshooting issues