Recognized globally, the ACP-120 certification helps professionals stand out in roles focused on Jira administration and project management. By earning this credential, individuals demonstrate the ability to manage permissions, customize dashboards, and streamline processes. Organizations benefit from certified administrators who can improve workflow efficiency, ensure proper system configuration, and support seamless project tracking.

Who should take the Exam?

This exam is ideal for:

• Jira Administrators
• Project Administrators
• Atlassian Cloud Administrators
• IT Service Management (ITSM) Administrators
• Agile Coaches
• Business Analysts

Skills Required

• Jira Query Language (JQL)
• Filter and Dashboard Management
• Bulk Operations
• Global Configuration Settings
• User Management and Permissions
• Project Configuration
• Issue Types, Fields, and Screens
• Workflows and Automation
• Notifications and Email Configuration
• Issue Collectors
• Backup and Restore Procedures

Knowledge Gained

• Jira Cloud Administration Best Practices
• User and Group Access Management
• Project Configuration and Templates
• Field Configuration and Contexts
• Workflow Design and Troubleshooting
• Automation Rules Creation and Management
• Notification Schemes and Email Handlers
• System Backup and Restoration Techniques
   

Course Outline

The ACP-120: Jira Administrator for Cloud Certification Exam covers the following topics - 

Domain 1- User Features (10-15% of the exam)

• Translate business requirements into appropriate JQL queries
• Manage shared filters and dashboards and identify the outcome of filter subscription configurations
• Describe the results and implications of a bulk change operation

Domain 2- Configuring Global Settings and User Communications (5-10% of the exam)

• Modify Jira general configuration settings according to requirements (look and feel options, default language, user default settings, system dashboard)
• Given a scenario, determine changes to attachment options, issue links, and time tracking

Domain 3- Product and Project Access and Permissions (30-35% of the exam)

• Demonstrate understanding of Jira Cloud user management
• Determine appropriate administrator privileges
• Configure product access, groups, roles, project and global permissions
• Troubleshoot product access, groups, roles, project and global and permissions
• Determine the impact of removing or suspending user access and deleting groups
• Recognize the impacts of changes and configurations available to Jira’s user default settings and personal settings
• Configure and troubleshoot issue-level security

Domain 4- General Project Configuration (10-15% of the exam)

• Describe how to manage general project configurations (e.g. project details, project sidebar)
• Determine project configuration based on business requirements (modifying an existing project, creating a project from shared configurations or a project template)
• Describe how versions are managed in Jira
• Determine how to create and configure project components and auto-assignment
• Describe the features of a team-managed project
• Given requirements determine whether to use a company-managed or team-managed project

Domain 5- Issue Types, Fields and Screens (15-20% of the exam)

• Implement changes to statuses, resolutions, priorities, translations, issue types and sub-tasks
• For company-managed projects, identify the appropriate issue type configurations to satisfy business requirements
• Determine the impacts of modifying or moving active issue types and schemes
• For company-managed projects, determine the correct configuration of a field, considering field context, field configuration (scheme) and screens (schemes)
• For company-managed projects, troubleshoot the correct configuration of a field, considering field context, field configuration (scheme) and screens (schemes)

Domain 6- Workflows and Automation** (5-10% of the exam)

• Determine an appropriate workflow configuration for company-managed projects
• Troubleshoot workflow configurations
• Configure and troubleshoot automation rules

Domain 7- Notifications and Email (5-10% of the exam)

• Given business requirements, recommend the appropriate project notifications including events
• Troubleshoot issues with notifications including events
• Identify and troubleshoot the configuration of an incoming mail handler

Domain 8- Administering and Extending Jira (5-10% of the exam)

• Demonstrate how to appropriately configure issue collectors
• Describe methods for backing up and restoring content