Apple Certified Macintosh Technician (ACMT) Practice Exam

Apple Certified Macintosh Technician (ACMT) Practice Exam

The Apple Certified Macintosh Technician (ACMT) certification is a credential designed by Apple for professionals who wish to gain expertise in troubleshooting and repairing Apple hardware products, particularly Macs and other related Apple devices. This certification equips individuals with in-depth knowledge of Apple diagnostics, technical repair procedures, and customer interaction skills, enabling them to handle technical issues on Mac hardware and MacOS software. ACMT certification is valuable for IT professionals and technicians aiming to work in Apple-authorized service facilities or directly for Apple to provide high-quality support to Apple product users.
Why is Apple Certified Macintosh Technician (ACMT) important?

• Validates specialized skills in diagnosing and repairing Apple hardware.
• Recognized by Apple-authorized service providers and retailers.
• Provides an advantage for IT professionals in organizations that use Apple products.
• Ensures technicians can offer high-quality customer support for Apple devices.
• Covers Apple-approved repair processes, ensuring adherence to Apple standards.
• Increases credibility for professionals working with Mac products.
• Helps technicians stay updated on the latest Apple diagnostic tools and software.

Who should take the Apple Certified Macintosh Technician (ACMT) Exam?

• Apple Certified Macintosh Technician
• Apple Support Technician
• IT Support Specialist
• Technical Support Engineer
• Service Technician in Apple Authorized Service Providers
• Desktop Support Specialist (focused on Apple products)
• Mac Technician
• Retail Apple Product Specialist

Skills Evaluated

Candidates taking the certification exam on the Apple Certified Macintosh Technician (ACMT) is evaluated for the following skills:

• Ability to perform Apple-authorized diagnostic procedures.
• Proficiency in repairing and troubleshooting Mac hardware and MacOS.
• Knowledge of Apple support and service guidelines.
• Skill in using Apple diagnostic and repair tools.
• Understanding of customer service principles as they relate to Apple products.
• Ability to identify and resolve common issues in Apple products.
• Familiarity with managing repairs under warranty conditions.

Apple Certified Macintosh Technician (ACMT) Certification Course Outline
The Apple Certified Macintosh Technician (ACMT) Certification covers the following topics -

Module 1. Introduction to Mac Hardware

• Differentiate between Mac models and how to identify general requirements and feature limitations.

Module 2. macOS Setup and Maintenance

• macOS installation and recovery, Disk Utility, macOS migration tools and the data transfer process

Module 3. macOS User Accounts

• Compare and contrast user account capabilities; add and delete users; and about built-in password tools.

Module 4. macOS Security

• Security and privacy features in macOS including settings for Gatekeeper, FileVault 2, Firewall, Location Services, and EFI passwords.

Module 5. macOS File System

• The default file folders that are created during a macOS installation and how to troubleshoot common issues.

Module 6. macOS Permissions

• Identify, describe, and configure different macOS file and folder permissions.

Module 7. Time Machine

• Use Time Machine and explore its features. Create, restore, and manage a secure backup.

Module 8. Power Management

• Be aware of power management, and managing power on Mac systems.

Module 9. macOS Networks

• Identify problems related to wireless and wired networks. Connect to a Mac and to share files, such as using AirDrop and macOS File Sharing. Configuring a Bluetooth device.

Module 10. macOS Troubleshooting Tools

• Built-in macOS troubleshooting tools.

Module 11. Troubleshooting Startup

• The startup process and relevant customer scenarios.

Module 12. VMI for Mac Devices

• Use the Visual/Mechanical Inspection (VMI) for Mac portable computers, and identify the eligibility of a Mac as in-warranty, out-of-warranty, or ineligible for service.

Module 13. Systematic Troubleshooting for Mac

• Basic troubleshooting skills and focus on Mac-specific concepts and scenarios.

Module 14. Repairing All Macs

• Identify the various tools and supplies to safely service all Mac models.

Module 15. Servicing iMac

• Identify potential safety issues, service issues to know before opening a device, the necessary tools, and serviceable parts in iMac 21.5-inch and 27-inch models.

Module 16. Servicing iMac Pro

• Describe the features and accessories of iMac Pro.

Module 17. Servicing Mac mini

• Identify potential safety issues, important service issues before opening a device, the necessary tools, and serviceable parts in Mac mini models from 2012 to 2014.

Module 18. Servicing Mac Pro

• Identify potential safety issues, important service issues before opening a device, the necessary tools, and serviceable parts in Mac Pro models from 2012 and 2013.

Module 19. Servicing MacBook Pro (15-inch)

• Identify potential safety issues, service issues to know before opening a device, the necessary tools, and serviceable parts in MacBook Pro 15-inch models.

Module 20. Servicing MacBook Air

• Identify potential safety issues, important service issues before opening a device, the necessary tools, and serviceable parts in MacBook Air 11-inch and 13-inch models from 2010 to 2018.

Module 21. Servicing MacBook

• Identify potential safety issues, important service issues before opening a device, the necessary tools, and serviceable parts in MacBook models from 2015 and 2016.

Module 22. Servicing MacBook Pro (13-inch)

• Identify potential safety issues, service issues to know before opening a device, the necessary tools, and serviceable parts in MacBook Pro 13-inch models.