Apple Service Certification

Practice Exam
Take Free Test

Apple Service Fundamentals Certification

The Apple Service Fundamentals Certification is an entry-level certification from Apple that equips individuals with the foundational knowledge and skills required to perform essential diagnostics, troubleshooting, and customer service tasks in an Apple service environment. The certification assess your skills in handling and safety procedures, customer interaction and communication, and identifying basic technical issues. The certification helps individuals who want to work in Apple support and repair roles, provide a foundational expertise in Apple's service standards and protocols.

Why is Apple Service Certification important?

  • Establishes a foundation in Apple’s service and support methodology.
  • Focuses on customer service and communication skills for a positive user experience.
  • Provides an introduction to Apple’s diagnostic tools and safety protocols.
  • Essential for advancing to higher Apple certifications like ACMT.
  • Develops basic troubleshooting and device assessment skills.
  • Recognized entry certification for individuals pursuing a career in Apple device service.
  • Prepares candidates for roles within Apple-authorized service centers.

Who should take the Apple Service Certification Exam?

  • Apple Support Technician
  • Apple Authorized Service Provider Technician
  • Retail Customer Service Associate
  • Technical Support Specialist
  • Entry-Level IT Support
  • Apple Genius (Apple Store)
  • Service Desk Associate

Apple Service Certification Certification Course Outline
The Apple Service Certification Certification covers the following topics -

 Module 1. Customer Experience Skills and Managing Customer Expectations
Module 2. Documenting Customer Interactions
Module 3. Partnering with the Customer
Module 4. Resource Fundamentals
Module 5. ESD Precautions
Module 6. Safety First
Module 7. Embedded Battery Safety
Module 8. Introduction to Service Guide
Module 9. Apple ID
Module 10. iOS and macOS Fundamentals
Module 11. Networking and iCloud Fundamentals
Module 12. Basic Troubleshooting and Diagnostics Fundamentals
Module 13. Continuity
Module 14. Mail Basics
Module 15. Apple Watch and watchOS
Module 16. Apple TV and tvOS
Module 17. HomeKit
Module 18. Apple Pay
Module 19. Determining Warranty Coverage

 

Apple Service Certification FAQs

This is exam is intended for functional consultants.

The skills required for the exam are • Customer Experience Skills and Managing Customer Expectations • Documenting Customer Interactions • Partnering with the Customer • Resource Fundamentals • ESD Precautions • Safety First • Embedded Battery Safety • Introduction to Service Guide • Apple ID • iOS and macOS Fundamentals • Networking and iCloud Fundamentals • Basic Troubleshooting and Diagnostics Fundamentals • Continuity • Mail Basics • Apple Watch and watchOS • Apple TV and tvOS • HomeKit • Apple Pay • Determining Warranty Coverage

The Apple Service Certification exam certifies that the candidate is able to perform the highlighted tasks and qualifies for Apple SVC-18a certification. Candidate is skilled on troubleshooting and repair of Macintosh desktop and laptop computers and displays, as well as troubleshooting Mac operating system issues.

In this exam the main highlighted areas are: • Configuration of workspace • Assessment of non-verbal communication • Identification of ESD precautions • Demonstration of basic trouble skills • Usage of smart questioning techniques • Configuration of continuity services applied in the IOS and macOS • Configuration of Bluetooth device in an apple product • Restoration of data on an apple product • Evaluating, isolating and resolving issues related to Apple ID • Recognition and identification of signs as well as symptoms of damaged batteries

This exam is best fit for technicians and engineers who want to pursue their career in troubleshooting and repair of Macintosh desktop and laptop computers

This exam measures your ability to troubleshooting Mac operating system issues and troubleshooting and repair of Macintosh desktop and laptop computers

The Apple Service Certification contains 70 questions.

You will get a full assistance in any query related to Apple Service Certification exam when you prepare with our test series. There is a team of Apple experts who will handle your query.

Yes you will be provided with full assistance with our team of Apple experts, who keeps on updating the tips and tricks regarding the Apple Service Certification exam on our blog.

Yes, you can cancel your enrollment if necessary. We will refund the course price after deducting an administration fee. For more information regarding this, you can contact us at our Helpdesk.

Skilr gives you option to take free Apple Service Certification practice test with different and unique questions before purchasing the complete test.

Skilr training course is designed to give you all of the skill-sets necessary to prepare for the Apple Service Certification exam so as to help you pass the exam in your first attempt.

At Skilr you will get an updated and unique sets of questions shuffled with different levels which will help you check your skills and weak areas. Doing these questions will increase your knowledge to score better in the exam.