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Certificate in Back Office Support

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Back Office Support


About Back Office Support
The back office is the main backbone of a business as it supports the front office or customer-facing part of an organization. The back office provides support for record maintenance, complying with local laws and regulations, accounting, and IT support.


In most companies, the back office provides the following functions
•    Corporate policy compliance
•    Compliance with local laws and regulations
•    Managing online and offline records
•    Managing IT infrastructure for effective and efficient delivery of IT services
•    Managing Finances
•    Customer order management   
•    Technical support   

Why is Back Office Support important?
Back Office support is crucial for a company as it is the backbone on which the front office functions.

The quality and service effectiveness provided by the back office support impacts
•    Workflows
•    Company’s productivity.        
•    Data security
•    Customer satisfaction and delight

 Who should take the Back Office Support Exam?
•    Anyone who wants to assess their back office skills
•    Any professional with skills and knowledge in back office
•    Students
•    Business owners and Entrepreneurs


Back Office Support Certification Course Outline
1. Back Office Management
2. Office Communications and Mailing
3. Records Management
4. Keyboard Skills
5. Word Processing - MS-Word 2013
6. Spreadsheet - MS-Excel 2013
7. Presentation Software - MS-PowerPoint 2013
8. Database
9. Networking and Internet
10. Hardware Troubleshooting


Certificate in Back Office Support FAQs

Back office support refers to providing support from behind the scene, back Office employees handle all the operational tasks and organise data and information, and are trusted with the administrative tasks that helps in maintaining healthy workflow of a business.

Freshers and employees working in Back Office Support, customer support, admin support and front office executives.

  • Communication
  • Customer support
  • MS Office 
  • Data Entry 
  • Analytical
  • Organizational skills
  • Administrative skills

Candidates can find employment in top tie as well as in small companies as a back office support, customer support, admin support and front office executives.

  • Telephone Usage
  • Mailing Services
  • Hospitality
  • Meetings
  • Records Management
  • Office Automation
  • Computer Basics