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Practice Exam
BPO Sales
About BPO Sales
BPO or Business process outsourcing provides a low-cost solution for managing business processes for an organization. Companies outsource their non-core business process to a BPO so as to focus on their core strengths.
BPOs are managing the sales process for companies across the globe. Sales BPO is providing a cost-effective solution to companies across the world to outsource sales so as to focus on their core competencies. Outsource company takes complete responsibility for the sales process as per the agreement and SLA with clear deliverables.
Why is BPO Sales important?
Sales BPO offers many benefits hence; it has become important to companies across the globe.
The benefits of Sales BPO are as
• Lower costs
• Higher efficiency.
• Complete process control
• Clear deliverables and performance as per SLA
• Client company can focus on core business function
Who should take the BPO Sales Exam?
• Sales professionals
• BPO professionals
• Sales managers and senior executives
• Anyone who wants to assess their Sales skills
BPO Sales Certification Course Outline
1. BPO Basics
2. Functions of Salesperson
3. Customer Handling
4. Call Preparation
5. BPO Sales Process
6. TeamWork
7. Stress Management
8. Time Management
Key Features
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Certificate in BPO Sales FAQs
What is the disadvantage of BPO?
BPO offers several benefits, such as lower costs, global expansion, and higher effectiveness, while some of the drawbacks incorporate security issues, stowed away costs, and overdependence.
What are the roles and responsibilities of BPO?
Answer approaching calls and respond to customers' emails. Management and resolve customer complaints. Sell products and place customer orders in the PC system. Recognize and escalate issues to supervisors.
Is BPO a good company?
The thriving business process outsourcing industry is to be sure a good career choice for aspiring graduates and in any event, for management students. Said Mohan: "There are a ton of myths about the BPO sector, that it is a high-stress work, it is exhausting, does not need top to bottom information or skills.