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C_C4H510_01 SAP Certified Application Associate - SAP Service Cloud 1911

C_C4H510_01 SAP Certified Application Associate - SAP Service Cloud 1911

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C_C4H510_01 SAP Certified Application Associate - SAP Service Cloud 1911

The C_C4H510_01 SAP Certified Application Associate - SAP Service Cloud 1911 certification validates the knowledge and skills of professionals in implementing and managing SAP Service Cloud solutions. The SAP certification validates  your skills in the planning, configuration, and execution of SAP Service Cloud projects, for enhancing customer service processes and service delivery. Candidates are assessed on knowledge of various functionalities, like  ticket management, service analytics, and integration with other SAP solutions.
Why is C_C4H510_01 SAP Certified Application Associate - SAP Service Cloud 1911 important?

  • Validates expertise in implementing SAP Service Cloud solutions.
  • Enhances career opportunities in customer service and support roles.
  • Confirms understanding of key service cloud functionalities and processes.
  • Demonstrates the ability to improve customer engagement and satisfaction.
  • Supports organizations in optimizing service management processes.
  • Confirms knowledge of integration capabilities with other SAP solutions.

Who should take the C_C4H510_01 SAP Certified Application Associate - SAP Service Cloud 1911 Exam?

  • SAP Service Consultant
  • Customer Service Manager
  • Service Operations Manager
  • SAP Service Cloud Implementation Specialist
  • Customer Support Specialist
  • Business Process Analyst (Service)
  • CRM Consultant
  • Technical Support Engineer
  • IT Service Management (ITSM) Consultant
  • Service Delivery Manager

C_C4H510_01 SAP Certified Application Associate - SAP Service Cloud 1911 Certification Course Outline
The C_C4H510_01 SAP Certified Application Associate. SAP Service Cloud 1911 Certification covers the following topics -

Module 1. Service Objects> 12%
Module 2. Data Management > 12%
Module 3. User Management (8% - 12%)
Module 4. Communication Channel and Knowledge Base (8% - 12%)
Module 5. Service Business Process (8% - 12%)
Module 6. Service Elements and Notification (8% - 12%)
Module 7. Basic Setup Settings (8% - 12%)
Module 8. Reporting < 8%
Module 9. Personalization and Extensibility < 8%
Module 10. Maintenance Plan < 8%
Module 11. Contracts and Case Management < 8%

 

 

 

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C_C4H510_01 SAP Certified Application Associate - SAP Service Cloud 1911 FAQs

The C_C4H510_01 SAP Certified Application Associate - SAP Service Cloud 1911 exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.

The C_C4H510_01 SAP Certified Application Associate - SAP Service Cloud 1911 covers the following topics -

  • Service Objects> 12%
  • Data Management > 12%
  • User Management (8% - 12%)
  • Communication Channel and Knowledge Base (8% - 12%)
  • Service Business Process (8% - 12%)
  • Service Elements and Notification (8% - 12%)
  • Basic Setup Settings (8% - 12%)
  • Reporting < 8%
  • Personalization and Extensibility < 8%
  • Maintenance Plan < 8%
  • Contracts and Case Management < 8%

  • Exam Duration 180 mins
  • Exam Format Multiple Choice and Multi-Response Questions
  • Exam Type Cloud Computing
  • Number of Questions 80 Questions
  • Eligibility/Pre-Requisite NIL
Exam Language English
Pass Score 64% and above
 

  1. To schedule an online exam, visit the Certification Hub.
  2. Review available exams listed on the Exam Dashboard menu, and schedule a suitable exam appointment time and date. (Note: The dashboard will also track your exam results and any attempts remaining on your subscription.)
  3. A message will appear confirming you have successfully placed an order. However, this does not mean the exam has been booked yet. You will be sent a booking confirmation email that confirms the details of your booking.
  4. Please read the email carefully to ensure the details are correct. If any details are incorrect, or you have any questions or concerns, please contact your local SAP representative (visit the contact page at SAP Training Shop). Provide your order number to the specialist handling your query, found in the Order Summary section or My Account section of SAP Training Shop.

From within Certification Hub, you can request help for technical problems by email or chat:

Email - sapcertification@questionmark.com and certhubsupport@questionmark.com

You can cancel or reschedule an exam in Certification Hub by using the calendar icon in the “Exam Appointments/Upcoming Appointments” section. You must cancel or reschedule your exam at least 24 hours before the scheduled appointment date and time. SAP reserves the right to subtract an exam attempt if you do not cancel your appointment within the specified time.

As soon as you receive confirmation of your subscription, you will be able to schedule an SAP Global Certification exam. We suggest you schedule your exam far enough in advance (2-3 hours) to allow you to test your equipment and get your identification documents ready

If you miss your SAP Global Certification exam appointment and do not cancel or reschedule within 24 hours prior to the start date and time of your exam, your appointment will be regarded as an exam attempt. The proctor will update the appointment status to “No Show”, which will be reflected in Certification Hub under “Exam Appointments | Previous Appointments”.

No, exams are available online 24/7 and each exam is proctored remotely. You can take exams anywhere in the world as long as you have an Internet connection and a laptop or desktop computer with a webcam.

No, it is not possible to take a break during the exam. However, if an urgent matter or technical problem arises, you should immediately communicate with your proctor by chat or audio.

No, tablets are not supported, including:

  • Google Chromebook
  • Apple iPad/Apple mini
  • Android/Microsoft tablets
 

If you encounter a technical problem, you can ask the exam proctor for help. Use the chat feature in the application or your microphone to communicate with the proctor.

First and foremost, take all necessary measures to protect your own safety and the safety of others. If a fire alarm or similar incident interrupts your exam, use chat or audio to communicate with your proctor to get advice on the next steps, or email SAP.