C_C4H32_2411 - SAP Certified Associate - Business User - SAP Commerce Cloud Practice Exam

The C_C4H32_2411: SAP Certified Associate – Business User – SAP Commerce Cloud is a professional certification that shows expertise in using SAP Commerce Cloud for e-commerce and digital business operations. It shows that a person can manage product catalogs, configure online storefronts, and support sales and marketing processes effectively. This certification is ideal for business users, e-commerce specialists, and SAP consultants who want to leverage SAP Commerce Cloud to optimize online business activities.

Recognized globally, this certification helps professionals stand out in roles focused on digital commerce and business operations. By earning the C_C4H32_2411 credential, individuals demonstrate the ability to navigate the SAP Commerce Cloud interface, manage customer interactions, and support business workflows. Organizations benefit from certified professionals who can enhance the online customer experience, streamline e-commerce operations, and drive business growth.
 

Who should take the Exam?

This exam is ideal for:

• E-commerce Managers
• Digital Marketing Managers
• Product Content Managers
• Customer Service Managers
• Business Analysts
• SAP Commerce Cloud Business Users

 

Skills Required

• Product Content Management
• Web Content Management
• Order Management
• Customer Support Processes
• SAP Commerce Cloud Integrations

 

Knowledge Gained

• SAP Commerce Cloud Architecture
• Product Content Management Processes
• Web Content Management Techniques
• Order Management Workflows
• Customer Support Strategies
• Integration Capabilities within SAP Commerce Cloud

 

Course Outline

The C_C4H32_2411 - SAP Certified Associate - Business User - SAP Commerce Cloud Exam covers the following topics - 

Domain 1: Commerce 21% - 30%

• Identifies the standard functionalities of Search and Navigation, Adaptive Search, pricing, shopping cart handling, checkout types, promotions, coupons, and B2B commerce (B2B organization management, B2B users/permission management, punchout support, etc.). 

 

Domain 2: Essential Foundations 21% - 30%

• Explains the features and typical use of Cron Jobs, ImpEx, workflow management, and validation framework in Backoffice; describes the user and security management; introduces the architecture, business benefits, licensing, and update releases of SAP commerce cloud in the public cloud; identifies additional knowledge about GDPR support; introduces SAP Commerce Cloud, Intelligent Selling Services.

 

Domain 3: Web Content Management 11% - 20%

• Describes the data structure, features and functionalities, as well as the graphical user interface of web content management,(also known as SmartEdit). Also introduces the personalization module and the Composable Storefront (previously known as Spartacus). 

 

Domain 4: Product Content Management 11% - 20%

• Introduces product modeling and catalog management, explains the concept of product variants, categorization, classification, media management, as well as the product management within product cockpit in Backoffice.

 

Domain 5: Order Management and Customer Support <= 10%

• Introduces the features of the basic order management extensions and order management services module, as well as the customer support functionalities via Assisted Service Mode (ASM) and the customer support cockpit in Backoffice. 

 

Domain 6: Integrations <= 10%

• Describes the standard internal tools for integrating SAP Commerce Cloud as well as the external integration solutions, especially the functionality of SAP Commerce Cloud, Integration Extension Pack.