C_C4H410_21 - SAP Certified Application Associate – SAP Sales Cloud 2111 Practice Exam

C_C4H410_21 - SAP Certified Application Associate – SAP Sales Cloud 2111 Practice Exam

The C_C4H410_21 certification exam validates your fundamental knowledge and skills in administering and utilizing SAP Cloud for Customer (C4C) specifically focused on the Sales Cloud module.  Earning this certification demonstrates your ability to support experienced consultants during SAP Sales Cloud implementation projects.

Who Should Take This Exam?

This exam is ideal for individuals aspiring to become:

• SAP Sales Cloud consultants
• SAP Cloud and business consultants seeking to specialize in Sales Cloud
• Sales operations professionals working with SAP Sales Cloud

Prerequisites

There are no mandatory prerequisites for taking the C_C4H410_21 exam. However, a foundational understanding of business processes related to sales, customer relationship management (CRM), and basic experience with enterprise software applications would be beneficial.

Roles and Responsibilties

• Navigate the SAP Sales Cloud User Interface: Effectively utilize the interface to perform various sales-related tasks.
• Manage Sales Opportunities: Create, manage, and track sales opportunities within the SAP Sales Cloud platform.
• Configure Sales Processes: Understand and configure sales processes within the platform to align with business needs.
• Manage Customer Accounts and Contacts: Create, maintain, and manage customer account and contact information.
• Generate Sales Quotes and Orders: Utilize the platform to generate accurate sales quotes and convert them to orders.
• Utilize Sales Reporting and Analytics Tools: Run reports and analyze sales data to gain insights and improve sales performance.

Exam Details

• Total Questions: 80 questions
• Pass score: 66% and above
• Exam Duration:180 mins
• Languages: English

Course Outline

The C_C4H410_21 - SAP Certified Application Associate exam covers the following topics - 

User Management and Notification Process > 12%

• Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions. Set up a notification process and configure conditions and actions for workflows. 

Master Data (Account, Contact, Product, and Pricing) > 12%

• Define and configure pricing components for internal and external pricing determination, and trigger pricing in sales documents.Define different account groups and contact relationships.

Data Migration and Integration > 12%

• Use data migration templates, data workbench, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration.

Sales Contracts Quotation and Sales Order Management 8% - 12%

• Set up contract as follow-on from preceding document, create a document flow, gather pricing determination.Set up quotation functions, such as, quotation creation, product recommendations, availability to promise, pricing request and follow-up transactions; set up sales order functions, such as order creation, product recommendations, order status updates and follow-up transactions.

Implementation Basics and Fine Tuning8% - 12%

• Identify tasks to configure and administer SAP Sales Cloud. Identify fine-tuning timeline and dependencies in the context of the overall implementation and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements.

Reporting 8% - 12%

• Leverage MS Excel with SAP Sales Cloud reports, and identify different components of custom reports and interactive dashboards.

Lead and Opportunity Management 8% - 12%

• Set up lead distribution and aging notifications; also set up opportunity functions, such as opportunity creation, buying center and revenue schedule.

Sales Planning and Forecasting < 8%

• Set up sales target plans using various dimensions and create, update and submit forecasts.

Visit Planning and Execution < 8%

• Set up activity planning and visit execution with surveys and tasks.

Territory Management < 8%

• Set up territory hierarchy and configure rules for territory determination.

Personalization and Extensibility < 8%

• Identify how to use personalization and extensibility, including how to define related parameters.