The Certified Implementation Specialist - IT Service Management exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow ITSM Certified Implementation Specialist.

The Certified Implementation Specialist - IT Service Management exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of ServiceNow ITSM application

ServiceNow recommends completion of the following Training Course(s) and Certification(s) in preparation for the exam. • Automated Test Framework (ATF) Fundamentals • Knowledge Management Fundamentals • Knowledge Management Implementation • Major Incident Management • Common Service Data Model Fundamentals • Mobile Development Fundamentals • Service Portal Fundamentals • ServiceNow Subscription Model

The Certified Implementation Specialist - IT Service Management exam covers the following topics - 1. Incident Management 25% 2. Problem Management 15% 3. Change and Release Management 25% 4. Knowledge Management 5% 5. Request Fulfillment 25% 6. Configuration Management Database 5%

There are total of 60 questions in the exam.

There is Multiple Choice (single answer) and Multiple Select (select all that apply) in the exam.

The result is displayed as Pass/Fail.