Practice Exam
Certified Implementation Specialist - IT Service Management (CIS-ITSM)

Certified Implementation Specialist - IT Service Management (CIS-ITSM)

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Certified Implementation Specialist - IT Service Management (CIS-ITSM)

 

The Certified Implementation Specialist - IT Service Management exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of ServiceNow ITSM applications. The Certified Implementation Specialist - IT Service Management exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow ITSM Certified Implementation Specialist.

 

Recommended Knowledge & Education

ServiceNow recommends completion of the following Training Course(s) and Certification(s) in preparation for the exam.

  • Automated Test Framework (ATF) Fundamentals
  • Knowledge Management Fundamentals
  • Knowledge Management Implementation
  • Major Incident Management
  • Common Service Data Model Fundamentals
  • Mobile Development Fundamentals
  • Service Portal Fundamentals
  • ServiceNow Subscription Model

 

Course Outline 

The Certified Implementation Specialist - IT Service Management (CIS-ITSM) exam covers the following topics - 

  • Incident Management 25%
  • Problem Management 15%
  • Change and Release Management 25%
  • Knowledge Management 5%
  • Request Fulfillment 25%
  • Configuration Management Database 5%

 

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Certified Implementation Specialist - IT Service Management (CIS-ITSM) FAQs

The Certified Implementation Specialist - IT Service Management exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of ServiceNow ITSM application

The result is displayed as Pass/Fail.

The Certified Implementation Specialist - IT Service Management exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow ITSM Certified Implementation Specialist.

The Certified Implementation Specialist - IT Service Management exam covers the following topics - 1. Incident Management 25% 2. Problem Management 15% 3. Change and Release Management 25% 4. Knowledge Management 5% 5. Request Fulfillment 25% 6. Configuration Management Database 5%

ServiceNow recommends completion of the following Training Course(s) and Certification(s) in preparation for the exam. • Automated Test Framework (ATF) Fundamentals • Knowledge Management Fundamentals • Knowledge Management Implementation • Major Incident Management • Common Service Data Model Fundamentals • Mobile Development Fundamentals • Service Portal Fundamentals • ServiceNow Subscription Model

There is Multiple Choice (single answer) and Multiple Select (select all that apply) in the exam.

There are total of 60 questions in the exam.