CIS-Event Management Exam
The CIS-Event Management exam was a professional certification offered by ServiceNow that validated an individual's ability to configure, administer, implement, and maintain the ServiceNow Event Management application. This application helps organizations manage and streamline event workflows, including incident, problem, change, and service request processes.
Who Should Have Take the Exam
- ServiceNow professionals: IT professionals or individuals working within IT service management (ITSM) roles who wanted to demonstrate their expertise in managing events using ServiceNow.
- Event management specialists: Those seeking to leverage ServiceNow for event management and gain a deeper understanding of the platform's functionalities in this domain.
- Individuals seeking career advancement: Professionals aiming to specialize in ServiceNow Event Management and potentially advance their careers within the ServiceNow ecosystem.
Prerequisites
There were no formal prerequisites for taking the exam. However, possessing the following would have been beneficial:
- Solid understanding of IT service management (ITSM) principles: Familiarity with core ITSM concepts like incident, problem, change, and service request management would have been advantageous.
- Experience with ServiceNow platform: Prior experience working with the ServiceNow platform in general would have been helpful for navigating the exam content.
Roles and Responsibilities
Individuals with the CIS-Event Management skills and knowledge could find themselves in roles such as:
- ServiceNow Event Management Specialist: Responsible for configuring, customizing, and maintaining the ServiceNow Event Management application to meet specific organizational needs.
- ITSM Analyst (Event Management): Supporting incident, problem, change, and service request processes through effective event management practices using ServiceNow.
- ServiceNow Administrator (with Event Management focus): Assisting with the administration and management of the ServiceNow platform, with a particular focus on the Event Management application.
Exam Format
- Exam Name: CIS-Event Management
- Number of Questions: 30 questions
- Exam Format: Multiple-choice and Multiple Answers Questions
- Exam fee: $150
- Result: Pass/Fail
Course Outline
Domain 1 - Understand Event Management Overview (13%) - 4 Questions
- Learn about IT Operations Management (ITOM) solution
- Learn and Define customer challenges
- Learn about Event Management key features and capabilities
- Learn about Graphical user interfaces (operator workspace, alert intelligence, dependency maps)
- Learn about Common Service Data Model (business, application, and technical services)
Domain 2 - Understand Architecture and Discovery (13%) - 4 Questions
- Learn about Discovery and MID server architecture
- Learn about Event Management architecture and CMDB
- Learn about The monitoring process
- Learn about Validate a MID server
Domain 3 - Understand Event Configuration and Use (34%) - 10 Questions
- Learn about Event setup (event processing, event rules, event filter, event thresholds, operator workspace)
- Learn about Event Management process flow (event table, message key, event processing jobs, event field mapping, CI binding, best practices)
- Learn about Connectors (preconfigured, customized)
- Learn about Scripting (Regex, JavaScript, PowerShell)
Domain 4 - Understand Alerts and Tasks (30%) - 9 Questions
- Learn about Alert defined (alert record attributes, scheduled jobs
- Learn about Alerts process flow (alert management rules, CI binding, priority scores, priority groups, incidents, best practices)
- Learn about Alert grouping (correlation rules, alert aggregation)
- Learn about Alert Intelligence
- Learn about Alert impact profiles (impact tree, impact rules, cluster example, SLAs)
Domain 5 - Understand Event Sources (10%) - 3 Questions
- Learn about identifying event sources
- Learn about Push vs. pull methods
- Learn about Using inbound actions
- Learn about Configure a monitoring connector