CIS-Hardware Asset Management (HAM) Practice Exam

The CIS-Hardware Asset Management (HAM) is a professional certification that shows expertise in managing an organization’s hardware assets throughout their lifecycle. It shows that a person can track, maintain, and optimize IT equipment such as servers, computers, and networking devices. This certification is ideal for IT asset managers, system administrators, and IT professionals who want to ensure efficient use and management of hardware resources.

Recognized globally, the HAM certification helps professionals stand out in roles focused on IT asset management. By earning this credential, individuals demonstrate the ability to implement asset management processes, maintain accurate records, and ensure compliance with organizational policies. Organizations benefit from certified professionals who can reduce costs, extend hardware lifespan, and improve overall IT operational efficiency.

Who should take the Exam?

This exam is ideal for:

• Implementation Specialists
• Technical Consultants
• Asset Managers
• IT Operations Professionals
• ServiceNow Administrators
• Anyone aiming to specialize in ServiceNow Hardware Asset Management

Skills Required

• Hardware Asset Lifecycle Management
• Asset Discovery and Normalization
• Data Integrity and Reporting
• Procurement and Stock Management
• Contract and Financial Management
• Integration with ITSM Processes
• Mobile Asset Management
• Automation of Asset Workflows

Knowledge Gained

• ServiceNow Hardware Asset Management Fundamentals
• Asset Lifecycle Stages and Components
• Data Sources and Attributes for Asset Management
• Asset Tracking and Inventory Management
• Hardware Contract Financials and Depreciation
• Integration with Configuration Management Database (CMDB)
• Asset Reporting and Dashboard Utilization
• Best Practices for Asset Data Integrity

Course Outline

The CIS-Hardware Asset Management (HAM) Exam covers the following topics - 

Domain 1 - Understand IT Asset Management Overview & Fundamentals (20%)

• Basics of IT Asset Management 
• Hardware Asset Lifecycle
• Application Introduction and Recommended Practices
• Implementing Hardware Asset Management in ServiceNow

Domain 2 - Understand Data Integrity – Attributes and Data Sources (27%)

• Trustworthy Data Fundamentals
• Creating Trustworthy Data
• Hardware Discovery and Normalization
• HAM Hardware Model Normalization

Domain 3 - Practical Management of IT Assets (30%)

• Consumables
• Inventory and Stock
• Automating Asset Management Lifecycle
• Contract and Change Management

Domain 4 - Understand Operational Integration of IT Asset Management Processes (18%)

• Reports and Dashboards
• Requests and Procurement
• Extending Asset Management
• Data Accuracy

Domain 5 - Financial Management of IT Assets (5%)

• Hardware Contract Financials
• IT Cost Management