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Cisco Customer Success Manager Specialist (820-605 DTCSM) Exam

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Cisco Customer Success Manager Specialist (820-605 DTCSM) Exam


The Cisco Customer Success Manager Specialist (820-605 DTCSM) exam tests a candidate's knowledge and skills to develop and integrate solutions, identify adoption barriers and actions to remove them, implement adoption frameworks, and interpret customer usage data while leading customers to renewals and cultivate new sales opportunities through the entire customer lifecycle. 


Who should take the exam?

The Cisco Customer Success Manager v2.0 (820-605) exam is targeted towards individuals who want to validate their skills and knowledge in managing the customer lifecycle for Cisco products and solutions. The target audience includes:

  • Customer Success Managers
  • Account Managers or Sales Reps
  • Anyone in a Customer-Facing Role


Course Outline 

The Cisco 820-605 Exam covers the given topics  -

  • Topic 1: Understand Customer Success Industry 15%
  • Topic 2: Learn about Success Plan Creation 25%
  • Topic 3: Understand Barrier Management 25%
  • Topic 4: Understand Customer Success Management 20%
  • Topic 5: Expand Opportunities and Renewal 15%

Cisco Customer Success Manager Specialist (820-605 DTCSM) Exam FAQs

In Cisco the specialist exam are valid for 2 years.

820-605 CSM exam tests a candidate's knowledge and skills develop and integrate solutions, identify adoption barriers and actions to remove them, implement adoption frameworks and interpret customer usage data while leading customers to renewals and cultivating new sales opportunities through the entire customer lifecycle.

Yes our experts frequently blog about the tips and tricks for exam preparation.

Cisco Customer Success Manager Specialist (820-605 DTCSM) Online Tutorial focuses on -

  • Development and integration of solutions
  • Recognizing the adoption barriers
  • Implementing adoption frameworks
  • Interpreting customer usage data

For this exam you will get 90 minutes to complete the exam.

Yes testprep training offers free practice tests for this exam which can be used before the final purchase for complete test.

Yes, Testprep Training offers email support for any certification related query while you are preparing for the exam using our practice exams. Your query will be handled by experts in due course.

• Log into your account at Pearson VUE. • Select Proctored Exams and enter the exam number, 820-605. • Follow the prompts to register.

Passing scores are set by using statistical analysis and are subject to change. Candidates receive a score report along with a score breakout by exam section and the passing score for the given exam. Cisco does not publish exam passing scores because exam questions and passing scores are subject to change without notice.

Yes we offer nearly 50% discount for the order more than 10 products at a time. You can reach the testprep training Helpdesk for more details. The member of support staff will respond as soon as possible.

Once purchased, the practice exams can be access for the lifetime.

Candidates who fail an Associate, Professional, or Specialist exam must wait a period of five calendar days, beginning the day after the failed attempt, before they may retest for the same exam. Once passed, a candidate must wait a minimum of 180 days before taking the same exam with an identical exam number.

There will be 55-65 questions in the exam.

You can register for the exam at Pearson VUE.

Certification must be met prior to the certification expiration date. Individuals with expired certification(s) must repeat the entire certification exam process in order to regain their certification(s) status. As always, you can recertify by advancing to the next level of certifications, using continuing education credits or a combination of both.

Yes, we offer a 100% unconditional money back guarantee. In case you are not able to clear the exam for then you can request for the full refund. Please note that we only refund the cost of product purchased from Testprep Training and not the Exam cost.

This exam is good for individuals preparing for the Cisco Customer Success Manager Specialist certification.

820-605 CSM is associated with the Customer Success Manager Certification.

You can give the exam in English language.

This exam is the Specialist level exam.

The important topics in this exam are: • Customer Success Industry (15%) • Success Plan Creation (25%) • Barrier Management (25%) • Customer Success Management (20%) • Expand Opportunities and Renewal (15%)

The candidates are recommended to have experience working with customers to determine, measure, and deliver business outcomes through the implementation of technology

No, there are no prerequisite for the exam.