CIS‑Service Mapping Practice Exam

CIS‑Service Mapping Practice Exam

The CIS-Service Mapping exam validates that candidates possess the necessary skills and knowledge to configure, manage, deploy, and uphold the Service Mapping application within the ServiceNow framework.

Who should take the exam?

Those eligible to take the ServiceNow Certified Implementation Specialist – Service Mapping exam include ServiceNow customers, partners, employees, and individuals aspiring to become ServiceNow Implementers or Administrators.

Exam Prerequisite:

Candidates should have a minimum of six months of practical experience in the field and/or involvement in at least two ITOM deployments, with a focus on Service Mapping. They should also possess a basic understanding of industry jargon, abbreviations, and acronyms. Additionally, candidates are expected to demonstrate intermediate to advanced proficiency in both Windows and Unix administration.

Prior completion of specific ServiceNow training courses is recommended to adequately prepare for the Service Mapping exam. These training courses, such as "Welcome to ServiceNow," "ServiceNow Administration Fundamentals," "ServiceNow Platform Implementation," and "CMDB Fundamentals," furnish the foundational understanding essential for success in the exam.

Exam Details

• Exam Name: CIS‑Service Mapping
• Exam Languages: English
• Exam Questions: 60 Questions

Course Outline 

The Exam covers the given topics  - 

Topic 1: UnderstandService Mapping Pattern Design 30%

• Pattern Designer (Debug, Steps, Temp variables, Command Line Console) 
• Operations (Match, Parse variable, Parse file, Parsing strategies) 
• Scripting (WMI, SSH, Regex, Command Line, SNMP) 
• Application Identification and Connection Sections (Patterns, Identification and Connection Sections, Troubleshooting)

Topic 2: Learn about Service Mapping Configuration 20%

• Setup and Configuration (Configuration files, Tuning, Applications, IP ranges, MID Servers, Icons) 
• Service Configuration (Entry points, CI Types, Credentials, Service Maps, Schedules, Service Groups, Technical Services, Service creation) 
• Service Mapping Process Flow (Process flow, Troubleshooting, Discovery Log) 

Topic 3: Discovery Configuration 15%

• Discovery Setup and Config (Behaviors, Clusters, IP Services, Schedules, MID Servers) 
• Discovery Process Flow (PCIE Phases, ECC Queue, Status, Discovered Device) 
• Discovery Troubleshooting (Discovery Errors, Authentication Errors, Duplicates, Credentials) 

Topic 4: Learn about Event Management 10%

• Event Setup and Configuration (Event Processing, Event Rules, Event Mapping Rules, Operator Workspace) 
• Alerts (Task Templates, Alert Rules, CI Binding) 
• Event Management Solution (Business Value, Definition, Positioning, Customer Conversations) 

Topic 5: Understand Configuration Management Database 15%

• CI Class Management (CMDB Health Dashboard, CI Class Manager, CMDB Tables, Reclassification, CMDB Relationships) 
• CMDB Identification and Reconciliation (Identification Rules, Reconciliation Rules, Datasource Precedence Rules, CMDB De-duplication Tasks)

Topic 6: Service Mapping Engagement Readiness 10%

• Scoping (Service definition, Shared services, Licensing, Supported Applications) 
• Planning (Implementation Skill Sets, MID Server Requirements, Implementation Requirements, Security Requirements) 
• Operationalizing IT (Measurable KPI improvements, Service Mapping Benefits, Service Mapping Use Cases)