Certificate in Client Management

Client Management

About Client Management
Client management is a method of managing the relationship between a company and its customer base, regardless of the industry. Client management takes responsibility for all aspects of the working relationship between clients and the company to ensure the highest quality in terms of deliverables and client satisfaction.

Client management as a process involves following steps
•    Knowing the client’s needs and what they’re asking for –
•    Delivering on those needs and responding to their queries
•    Figuring out what the client needs before they know it
•    Having targeted communications that respond to client needs

Why is Client Management important?
Client management is crucial for retaining the present clients and adding more new clients.

Client management enables companies to
•    Act as liaisons between a company and its clients
•    Ensure excellent customer service and client satisfaction
•    Manage client relationships

Who should take the Client Management Exam?
•    Sales professionals
•    Business owners
•    Anyone who wants to assess their sales or client management skills
•    Entrepreneurs
•    Sales managers and senior executives
•    Sales consultants
•    Professionals working in outsourced companies responsible for sales

Client Management Certification Course Outline

1. Client Expectations
2. Client Needs
3. Client’s Perception
4. Client’s Attitudes
5. Client Focused Organization
6. Client Focused Interaction
7. Clients Listening and Tools
8. Client Handling