Certificate in Communication Fundamentals

Communication Fundamentals

The Communication Fundamentals Exam measures an individual’s grasp of key communication principles and their ability to use them effectively in personal and professional settings. It covers verbal, non-verbal, and written communication, active listening, clear message delivery, and adapting to different audiences. The exam also addresses strategies for overcoming barriers, improving interpersonal interactions, and maximizing message impact.

Examples of core skills include giving someone full attention, focusing on others, and turning shared focus into productive actions.

Who should take the Communication Fundamentals Exam?

• Those who are looking to improve their communication skills.
• Anyone seeking to develop better connections.
• Anybody who wants to modify their style to appeal to various personalities and audiences.

Course Outline

The exam covers the following topics:

1. The Communication Process Defined
2. Informal Communication
3. Putting Yourself In The Shoes Of The Receiver
4. Listening Loudly
5. Communicating Based On Style Of Decision Making
6. Persuasion Principles: Liking And Reciprocity
7. Styles Of Talking
8. The Art Of Persuasion
9. The Power Of Silence
10. Story Telling
11. Leadership: Owning The Responsibility Of Communication
12. Qualities To Expect From An Ideal Communications Person