Customer Experience Certificate
About Customer Experience
Customer experience is the sum of a consumer's cognitive, emotive, sensory, and behavioral responses at all points in the consumption process, including before, during, and after a purchase.
Why is Customer Experience important?
Customer Experience Benefits
- Additional Customer Acquisitions
- Improved customer engagement
- Higher customer conversion rates.
- Reduced service and marketing costs.
- Crisis management has improved.
- Increased customer retention and loyalty.
Who should take the Customer Experience Exam?
- CEOs
- Client and sales executives
- Client success professionals
- Entrepreneurs
- Anyone who wants to build client experience.
Customer Experience Certification Course Outline
- Customer Experience Management
- Customer Experience Approach
- Understanding Customers
- Benefits of providing Customer Experience Management
- Designing Customer Experience
- Customer Journey Types
- Customer Experience Variables
- Measuring and analyzing Customer Experience
- Creating Strategies
Certificate in Customer Experience FAQs
What is the importance of customer services?
Customer experience has become an essential part of businesses and companies. With the increase in the use of technology, it has become necessary to interact with customers. There are professionals that listen to the customers and provide them with the services like turning in enquiries, customer feedback, retaining customers and more.
Who should take this exam?
Students in the management, marketing, or sales related field can take this exam for better job opportunities. It is a good career choice for anyone who wants to experience growth in their career.
What are the roles and responsibilities of a customer service professional?
Some of the major roles and responsibilities of a customer service professional are as follow:
• Keeping the customers in loopin order to sync with their complaints and demands.
• Focus on retaining customers, serving your audience, or turning inquiries
• Focusing on good customer service is one of the main factors in organizational success.
What skills are required for this exam?
• Communication skills
• Empathy
• Self-control
• Basic computer skills
• Taking responsibility
What are the career prospects after completing the exam successfully?
• People manager
• Social media specialist
• Support specialist
• Guest service agent
• Call centre representative
• Customer service representative
What are the exam objectives?
• Customer Service
• Learning Customer Handling
• Customer Focus
• Learning Customer Expectations
• Customer Needs
• Learning Consumer Perception
• Consumer Attitudes
• Learning Customer Focused Organization
• Customer Focused Interaction
• Learning Customers Listening and Tools
• Learning Developing skills
• Telephone Usage
• Team Work
• Learning Stress Management
• Learning Time Management
• Learning Negotiation Skills
• Office Communications and Mailing Skills
• Managing Office Records
• Learning Word Processing – MS-Word 2013
• Learning Spreadsheet – MS-Excel 2013
• Networking and Internet
• Learning Future Developments