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Certificate in Customer Information Control System (CICS)

Certificate in Customer Information Control System (CICS)

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Customer Information Control System (CICS)

 

About Customer Information Control System (CICS)

On IBM mainframe systems running z/OS and z/VSE, the IBM CICS series of mixed-language application servers provide online transaction management and connectivity for applications. Products from the CICS family are middleware that allows quick, high-volume online transaction processing.

Why is the Customer Information Control System (CICS) important?

While many other customers are requesting to execute the same applications, using the same files and programs, CICS offers services for executing an application online upon request. CICS controls resource allocation, data integrity, and execution priority while responding quickly.

Who should take the Customer Information Control System (CICS) Exam?

  •  
  • Software programmers
  • Mainframe Developer
  • Cobol Developer
  • System Engineers
  • Application Programmers

Customer Information Control System (CICS) Certification Course Outline

 

  1. Introduction to CICS
  2. CICS in a z/OS system
  3. CICS programs, transactions, and tasks
  4. Using programming languages with CICS
  5. CICS conversational and pseudo-conversational programming
  6. CICS programming commands
  7. How a CICS transaction flows
  8. CICS services for application programs
  9. CICS program control
  10. CICS programming roadmap

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Certificate in Customer Information Control System (CICS) FAQs

Yes, CICS certification is highly regarded in industries relying on mainframe systems, especially in finance, insurance, and government sectors where CICS remains a critical infrastructure component.

The CICS exam typically consists of multiple-choice questions, scenario-based case studies, and a few code interpretation tasks designed to assess both theoretical knowledge and practical problem-solving skills.

Yes, candidates should ideally have hands-on experience with IBM mainframe environments, particularly working with COBOL/PL/I in CICS applications, to perform well on the exam.

The standard duration is 90 to 120 minutes, depending on the certification provider, with enough time allotted to thoroughly read and answer each question.

The exam places strong emphasis on transaction management, resource definition, application programming using EXEC CICS commands, debugging techniques, and integration with other systems.

The availability of online vs. in-person exams depends on the certifying body, but many now offer remote proctored options through secure exam platforms.

Recommended resources include IBM Redbooks on CICS, hands-on labs or sandbox environments, technical documentation, and vendor-approved study guides or instructor-led courses.

Yes, the exam often includes code snippets or programming scenarios that test understanding of EXEC CICS commands, program structure, and error handling practices.

There are no formal prerequisites, but it is highly recommended that candidates have foundational knowledge of z/OS, JCL, COBOL/PL/I, and prior exposure to CICS environments.

Scoring criteria vary, but typically a score of 70% or higher is required to pass. Some exams may weigh scenario-based questions more heavily than standard multiple-choice.