Practice Exam
Certificate in Customer Support Management

Certificate in Customer Support Management

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Customer Support

 

About Customer Support

A variety of client services are included in customer support, which helps consumers use products correctly and economically. It covers assistance with product disposal as well as planning, installation, training, troubleshooting, and maintenance.

Why is Customer Support important?

Customer support is crucial because it allows for prompt and efficient customer query resolution, which increases customer satisfaction. Customer lifetime value, brand reputation, and customer retention are ultimately impacted by this.

Who should take the Customer Support Exam?

  •  
  • People starting out in a customer service career
  • Customer service representatives
  • Graduates
  • High-school passed out

Customer Support Certification Course Outline

 

  1. Why is Customer Service Important? 
  2. The Psychology of Customer Service
  3. Understanding of Customer Service
  4. Response and Responsibility 
  5. Empathy in Customer Service
  6. Clarification

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