Debt recovery is the process of helping individuals, companies, or financial institutions get back money that has been borrowed or owed but not repaid on time. It involves contacting borrowers, negotiating repayment plans, and sometimes taking legal or official steps to recover the funds. Debt recovery ensures lenders can continue their business without major losses.
In simple terms, debt recovery is about making sure money that is due gets paid back. It helps businesses stay financially stable and protects banks, companies, and individuals from long-term financial damage caused by unpaid debts.
Who should take the Exam?
This exam is ideal for:
Debt Recovery Agents
Collection Executives
Bank Officers and Loan Managers
Financial Advisors
Credit Controllers
Legal and Compliance Professionals
Entrepreneurs managing customer credit
Skills Required
Strong communication and negotiation
Knowledge of financial systems
Analytical and problem-solving abilities
Basic legal and regulatory awareness
Patience and customer management
Decision-making and conflict resolution
Knowledge Gained
Fundamentals of debt collection
Legal and ethical aspects of recovery
Customer communication strategies
Credit risk management
Negotiation and repayment techniques
Use of tools and technology in collections
Course Outline
The Debt Recovery Exam covers the following topics -