Cisco Unified Contact Center Enterprise Specialist (600-455 UCCED)

You can register for the exam at Pearson VUE.

You can give the exam in the English language.

Candidates who fail an Associate, Professional, or Specialist exam must wait a period of five calendar days, beginning the day after the failed attempt, before they may retest for the same exam. Once passed, a candidate must wait a minimum of 180 days before taking the same exam with an identical exam number.

Certification must be met prior to the certification expiration date. Individuals with expired certification(s) must repeat the entire certification exam process in order to regain their certification(s) status. As always, you can recertify by advancing to the next level of certifications, using continuing education credits or a combination of both.

Passing scores are set by using statistical analysis and are subject to change. Candidates receive a score report along with a score breakout by exam section and the passing score for the given exam. Cisco does not publish exam passing scores because exam questions and passing scores are subject to change without notice.

600-455 exam tests a candidate's knowledge of design considerations and guidelines for deploying Cisco Unified Contact Center Enterprise (Cisco Unified CCE) solutions.

This exam is the Specialist level exam.

For this exam, you will get 75 minutes to complete the exam.

There will be 65-75 questions in the exam.

Cisco Unified CCE is part of Cisco Unified Communications application suite, which delivers intelligent call routing, network-to-desktop computer telephony integration (CTI), and multichannel contact management to contact center agents over an IP network.

• Log into your account at Pearson VUE. • Select Proctored Exams and enter the exam number, 600-455. • Follow the prompts to register.

In Cisco, the specialist exam is valid for 2 years.

600-455 UCCED is associated with the Cisco Unified Contact Center Enterprise Specialist.

The candidates are recommended to have knowledge of designing deploying Cisco Unified Contact Center Enterprise (Cisco Unified CCE) solutions.

The important topics in this exam are: • Describe the Features and Functionality of the Cisco Unified CCE Solution (23%) • Identify the Design Considerations for Cisco Unified Communications Manager in a Cisco Unified CCE Solution (11%) • Identify the Network Design Considerations in a Cisco Unified CCE Solution (19%) • Identify the Design Considerations for Cisco Unified ICM, Cisco Finesse, Cisco Unified CVP, and Cisco Unified Intelligence Center in a Cisco Unified CCE Solution (23%) • Describe the Sizing Process for Contact Center Resources and Cisco Unified CCE Components (13%) • Describe the Virtualization Environment for Contact Center Resources and Cisco Unified CCE Components (11%)

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