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About Domestic BPO
BPO or Business process outsourcing, provide a low cost solution for managing business processes for an organization. Companies outsource their non-core business process to a BPO so as to focus on their core strengths.
Why is Domestic BPO important?
Benefits of Domestic BPO are as
• Lower costs
• Higher efficiency.
• Complete process control
• Clear deliverables and performance as per SLA
• Client company can focus on core business function
Who should take the Domestic BPO Exam?
• BPO professionals
• Innovators
• Managers and senior executives
• BPO consultants
• Professionals working in outsourced companies responsible for BPO operations
• Anyone interested in Domestic BPO
• Students
Domestic BPO Certification Course Outline
1. BPO Basics
2. Customer Handling
3. Call Preparation
4. BPO Sales Process
5. Team Work
6. Stress Management
7. Time Management
Industry-endorsed certificates to strengthen your career profile.
Start learning immediately with digital materials, no delays.
Practice until you’re fully confident, at no additional charge.
Study anytime, anywhere, on laptop, tablet, or smartphone.
Courses and practice exams developed by qualified professionals.
Support available round the clock whenever you need help.
Easy-to-follow content with practice exams and assessments.
Join a global community of professionals advancing their skills.
Roles such as customer service representative, telemarketer, data entry operator, call center agent, and support staff in various industries.
The BPO industry is expected to continue growing, offering more job opportunities in customer service, sales, and support roles.
The Domestic BPO certification enhances job prospects, boosts career advancement, and proves proficiency in handling customer inquiries, complaints, and sales.
Companies in telecommunications, retail, banking, finance, and e-commerce hire certified professionals for customer support and sales roles.
Communication skills, customer service techniques, problem-solving, time management, multitasking, and CRM software usage are evaluated.
Fresh graduates, professionals looking for a career switch, and anyone interested in working in customer service, sales, or support roles in the BPO industry.
Topics include customer service, telemarketing, problem-solving, time management, CRM tools, and professionalism in the BPO industry.
Telecom, banking, retail, healthcare, e-commerce, and outsourcing companies value Domestic BPO certification for roles in customer service and support.
It enhances job prospects, makes you more competitive in the job market, and opens up opportunities for career growth in the BPO sector.